ICT CRM SENIOR ANALYST

Ariston Group; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A reputable manufacturing company in Milan is seeking an experienced ICT CRM Senior Analyst to support the digitalization of Service processes. You will manage various digital applications while collaborating with business functions to deliver effective technical solutions. Ideal candidates have a degree in Computer Science and 4-5 years of experience with Microsoft D365. This is a full-time position offering an exciting opportunity in a dynamic environment.

Competenze

• 4-5 years as a CRM Microsoft D365 solution analyst in multinational companies.
• Experience with digitalization of service processes through IT technologies.
• Excellent teamwork and communication skills.

Mansioni

• Support full lifecycle development of digital applications.
• Collaborate with business functions for technical solutions.
• Design, configure, and maintain CRM and integrations.
• Perform system testing and troubleshooting.

Conoscenze

CRM Microsoft D365 knowledge

Business service processes understanding

Interpersonal skills

Analytical mindset

Problem-solving skills

Formazione

University degree in Computer Science/Management Engineering

Strumenti

Microsoft D365

SAP ERP

SAP C4C

Oracle Field Service

Descrizione del lavoro

Join to apply for the ICT CRM SENIOR ANALYST role at Ariston Group.

Ariston Group has embarked on a Digital Transformation Program that aims to bring radical innovation across the entire value chain. This initiative will significantly change business processes through the adoption of digital technologies, requiring new skills and expertise with a good mix of business understanding and technical know-how.

Role: ICT CRM Senior Analyst

Ariston Group seeks an experienced professional to support the digitalization of Service processes by leveraging existing and new technologies.

Responsibilities:

• Support the full lifecycle development of digital applications, from project execution to maintenance, including functional analysis, development/interface specifications, UAT support, go-live, and post-go-live activities.
• Collaborate with business functions to address demands, propose technical solutions, and translate these into functional and technical requirements.
• Design, configure, and maintain CRM (Microsoft D365) and integrations with other solutions (SAP ECC, C4C, Oracle OFS, AWS, SAP PO / IS, etc.).
• Perform system testing, debugging, and troubleshooting to ensure quality and reliability of customizations.
• Act as a subject matter expert for applications, working closely with internal stakeholders (ICT and Business).
• Coordinate and collaborate with suppliers.

Qualifications:

• University degree in Computer Science, Management Engineering, or a related field.
• 4-5 years of professional experience as a CRM Microsoft D365 solution analyst in multinational companies (consultancy or end clients).
• Good knowledge of business service processes and their digitalization through IT technologies.
• Experience with CRM Microsoft D365 (Master Data, Call Center integration, Field Service, Mobile); experience with other solutions (SAP ERP, SAP C4C, Oracle Field Service) is a plus.
• Excellent interpersonal and teamwork skills.
• Strong analytical mindset with a creative approach.
• Problem-solving skills, ability to manage time effectively, and meet deadlines.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Manufacturing

This job posting is active and not expired.