Hybrid Milan Customer Experience Specialist

LIXIL; Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading manufacturer in Milan seeks a proactive Customer Service Specialist to manage customer orders and ensure satisfaction. The hybrid role involves working with stakeholders to facilitate smooth operations and enhance customer experience. Ideal candidates have a Bachelor's degree, 2–3 years in order management, and proficiency in SAP and Excel. Strong interpersonal skills and fluency in Italian and English are essential. This entry-level position offers a supportive team environment with opportunities for growth.

Competenze

• 2–3 years of experience in order management or customer service.
• Strong interpersonal skills with a resilient and solution-oriented mindset.
• Ability to manage difficult conversations and build lasting relationships.

Mansioni

• Manage the full lifecycle of customer orders: intake, entry, tracking, and fulfilment.
• Monitor shipments and proactively resolve delivery or product availability issues.
• Handle commercial returns and complaints professionally and efficiently.

Conoscenze

Order management

Customer service

SAP proficiency

Excel proficiency

Fluent in Italian

Fluent in English

Formazione

Bachelor's degree

Strumenti

SAP

Excel

Descrizione del lavoro

A leading manufacturer in Milan seeks a proactive Customer Service Specialist to manage customer orders and ensure satisfaction. The hybrid role involves working with stakeholders to facilitate smooth operations and enhance customer experience. Ideal candidates have a Bachelor's degree, 2–3 years in order management, and proficiency in SAP and Excel. Strong interpersonal skills and fluency in Italian and English are essential. This entry-level position offers a supportive team environment with opportunities for growth.