HVACR Service & Safety Leader

Johnson Controls, Inc.; Cinisello Balsamo; On-site; EUR 41,000 - 56,000; Full time

Benefits offered by this job

Agile Working

Meal Vouchers

Welfare

Job summary

Johnson Controls is seeking a Field Delivery Lead in Lombardy to oversee the operational delivery for assigned jobs and customers, ensuring service excellence and financial performance. You will manage daily activities including safety-driven risk analysis, planning, coordination, and resources.

The role requires deep customer understanding, strong field leadership, and the ability to drive KPIs such as revenue and utilization. Proficiency in Italian and English, plus safety focus, are essential.

Qualifications

• Bachelor’s degree or equivalent.
• Proven technical expertise in Industrial Refrigeration and/or the HVAC market.
• Minimum 5 years’ experience managing field resources, ideally in a Service environment (preventive maintenance, repair activities, and larger modernization projects).
• Strong safety mindset and solid knowledge of Italian H&S regulations (D.Lgs. 81/2008).
• Assertive, action-oriented leader, results-driven and innovative; able to solve complex problems under tight deadlines.
• Fluent in Italian with a good knowledge of English (reading, writing, and presentation skills).
• Proficient in Excel, Word, and AI tools/LLMs.

Responsibilities

• Lead the operational delivery for the assigned jobs and customers, ensuring service excellence and meeting financial performance expectations.
• Manage daily activities including Health & Safety–driven risk analysis, planning and coordination, customer communication, and the management of technical teams and resources.
• Develop a deep understanding of customers, their businesses, and the processes and tools they use.
• Ensure best-in-class service delivery through effective resource planning, deployment, and field operations administration.
• Own and drive financial KPIs for the area, including revenue, margin, profitability, resource utilization and absorption.
• Monitor field service execution to ensure processes are followed and customer expectations are met.
• Monitor and report market trends relevant to service business growth.
• Promote safety policies in accordance with Italian regulations and manage permits and risk assessments.
• Coordinate with RSPP/HSE managers where needed.

Skills

Industrial Refrigeration

HVAC expertise

People leadership

Safety compliance

Fluent Italian

English proficiency

Excel

Word

Education

Bachelor’s degree or equivalent

Tools

Excel

Word

AI tools/LLMs

Job description

This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.

What you will do

You will lead the operational delivery for the assigned jobs and customers, ensuring service excellence and meeting financial performance expectations. Your responsibilities will include managing daily activities such as Health & Safety–driven risk analysis, planning and coordination, customer communication, and the efficient management of technical teams and resources.

How you will do it

• Develop a deep understanding of customers, their businesses, and the processes and tools they use to achieve their objectives.
• Ensure best-in-class service delivery through effective resource planning, deployment, and field operations administration.
• Own and drive financial KPIs for the assigned area of responsibility, including revenue, margin, profitability, resource utilization, and absorption
• Partner closely with your direct manager and other service delivery leaders to ensure resources are deployed in line with contractual obligations and customer commitments
• Monitor field service execution to ensure internal processes are followed and customer expectations are consistently met
• Track and report competitor activity and market trends relevant to the service business growth strategy
• Apply and promote safety policies in industrial environments in accordance with Italian Legislative Decree D.Lgs. 81/2008
• Prepare and validate work permits, including work at height, activities on operating plants, correct application of LOTO (Lockout/Tagout), PPE, and operating procedures
• Support the assessment of specific risks through on-site inspections, coordinating with internal or customer RSPP and HSE Managers.

What we look for

Required

• Bachelor’s degree or equivalent
• Proven technical expertise in Industrial Refrigeration and/or the HVAC market.
• Minimum 5 years’ experience managing field resources, ideally in a Service environment (preventive maintenance, repair activities, and larger modernization projects)
• Strong safety mindset and solid knowledge of Italian H&S regulations (D.Lgs. 81/2008)
• Assertive, action-oriented leader, results-driven and innovative; able to solve complex problems under tight deadlines
• Fluent in Italian with a good knowledge of English (reading, writing, and presentation skills)
• Proficient in Excel, Word, and AI tools/LLMs.

Preferred

• ASPP certification (not essential, but highly valued).

Our benefits

We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition we offer outstanding career development opportunities which will stretch your abilities and channel your talents.

Offriamo

• The initial basic salary for this position will be in the range of €40.900 – €56.200 per year. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include variable components and additional company benefits, which will be discussed during the selection process. We are committed to fair, equitable, and gender-neutral pay practices. The applicable collective agreement:Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti.
• Agile Working
• Meal Vouchers
• Welfare

Who we are

Johnson Controls is a global diversified technology and multi industrial leader, serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders, through strategic focus on our buildings and energy growth platforms.