HVACR Service Operation Team Leader

jci; Cinisello Balsamo; On-site; EUR 45,000 - 62,000; Full time

Benefits offered by this job

Flexible working time

Agile working

Meal vouchers

Company welfare

Job summary

Johnson Controls in Cinisello Balsamo, Italy, is seeking a seasoned Field Service Supervisor to lead a team of technicians delivering top-quality HVAC service. The role focuses on optimizing day-to-day field operations, resource planning, and ensuring customer satisfaction across North East Italy.

The ideal candidate has 6+ years in HVAC field service, a technical engineering background, and proven supervisory experience with strong English and Italian communication skills.

Qualifications

• Min. 6 years field service experience in HVAC systems (repairs, on-site maintenance).
• Previous supervisory / team-leader experience with team-building skills.
• Fluent Italian with very good English reading, writing and presentation skills.

Responsibilities

• Lead day-to-day activities of a team of technicians to deliver high-quality service.
• Ensure best-in-class customer support through resource planning and field administration.
• Lead field service technicians across North East Italy to ensure top customer experience.
• Set objectives for service technicians and provide coaching and training.
• Monitor field service work and vacation planning; ensure processes are followed.
• Develop and maintain communication with Service leader and peers.

Skills

Supervisory experience

Interpersonal skills

Strategic thinking

Analytical skills

Assertive personality

Bias for action

Results oriented

Sales acumen

Education

Bachelor’s degree in engineering

Tools

Excel

Word

Notes

Job description

This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.

What you will do

Responsible for the provision of high-quality service support to customers by leading the day-to-day activities of a team of technicians.

How you will do it

• Ensure the delivery of best-in-class customer support (service level delivery, preventive maintenance, product solutions, customer and sales organization relationship, laboratory services and parts inventories) through effective resource planning and deployment and field administration.
• Responsible for leading field service technicians across North East Italy to ensure best in class customer experience
• Champion a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals
• Set objectives for service technicians, carrying out regular reviews, coaching staff and ensuring that adequate training and development is provided
• Drive talent development through active support
• Develop and maintain ongoing communication with Service leader and peers to understand and manage resource availability/limitations
• Partner actively with direct manager and other service delivery leaders to ensure that resources are deployed consistently with defined obligations with customers
• Monitor field service work and vacation planning, ensure that internal processes are followed
• Reports competitors and trends central to the growth strategy for the service business
• KPI Operations; drive the team to operational excellence.

What we look for

• Minimum 6 years successful field service experience in HVAC systems: repairs, on-site maintenance
• Bachelor’s degree or equivalent in engineering
• Previous successful experience in a supervisory / team leader role with team building skills
• Proven interpersonal, team, strategic thinking and analytical skills
• Assertive personality with a strong bias for action, results orientated, innovative, tackling tough problems with firm deadlines
• Fluent in Italian, with a very good knowledge of English reading, writing and presentation skills
• Sales acumen, hands on, can-do mindset
• Proficient in Excel, Word, Notes.

Location: Cinisello Balsamo

Our benefits

We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities that will stretch your abilities and channel your talents.

We offer:

The initial basic salary for this position will be in the range of €45.000– €61.800 per year. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include variable components and additional company benefits, which will be discussed during the selection process.

We are committed to fair, equitable, and gender-neutral pay practices.

The applicable collective agreement:Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti.

• Flexible working time
• Agile working
• Meal vouchers of 10 euro
• Company welfare

Who we are

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.