Human Resources Manager

Hilton; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global hospitality company seeks a Human Resources Manager in Milan, responsible for delivering outstanding employee relations services while supporting HR strategies. The ideal candidate has HR managerial experience and is CIPD qualified. Excellent communication and customer service skills are essential for this role, which also demands flexibility and the ability to work under pressure.

Competenze

• Previous HR managerial experience is essential.
• CIPD qualification required.
• Ability to support and resolve team member queries.

Mansioni

• Provide first-class employee relations services.
• Assist HR Director with strategy.
• Manage employee relations issues confidentially.

Conoscenze

HR managerial experience

Positive attitude

Good communication skills

Customer service commitment

Ability to work under pressure

Formazione

CIPD qualified

Strumenti

IT proficiency

Descrizione del lavoro

Overview

A Human Resources Manager is responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience while assisting with Human Resources strategy and managing succession planning.

Responsibilities

• Provide and deliver first-class employee relations services to the hotel
• Assist Human Resources Director with Human Resources strategy
• Manage succession planning with senior managers during the bi-annual appraisal process
• Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
• Support managers to ensure success of their teams
• Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
• Support the hotel with departmental training requirements
• Ensure completion of management reports for head office and region
• Control costs when possible and assist in meeting hotel / departmental financial targets
• Ensure pay reviews / absence monitoring / wage queries are managed in line with company guidelines
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation
• Work with local organisations and schools to promote the hospitality industry
• Assist and resolve team member and management queries

What are we looking for?

A Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

• Previous HR managerial experience
• CIPD qualified
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

Desirable capabilities

• Knowledge of hospitality
• IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!