HR Manager

Rocco Forte Hotels - Italy; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury hotel group in Milan is looking for a dedicated Human Resources Manager to implement effective HR strategies that enhance employee experiences. The role entails managing HR operations, supporting recruitment, and fostering a positive workplace culture. Candidates should have a Bachelor’s degree in Human Resources, hospitality experience, and advanced English proficiency. This position offers a permanent contract and opportunities for career growth.

Servizi

Reduced hotel stay rates (35€ per night)

Learning & Development activities

Access to discount/benefit marketplace

Staff celebrations

Competenze

• Experience in Human Resources, preferably in hospitality.
• Advanced English proficiency.
• Self-motivated with high standards and quality focus.

Mansioni

• Manage day-to-day HR operations.
• Shape a positive employee experience throughout the employee lifecycle.
• Support the Regional Recruitment Team in hiring processes.

Conoscenze

Managing Team Performance

Personal Effectiveness

Service excellence

Strong organizational skills

Formazione

Bachelor’s degree in Human Resources or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

HUMAN RESOURCES MANAGER

Main Purpose

The purpose of the HR Manager is to ensure that the Company People strategy is embedded in the property, acting as a trusted partner to the leadership team and actively contributing to the hotel's success.

Reports to : Area Director of HR, Northern Italy, and in a dotted line to the General Manager.

• Main duties and responsibilities
• Manage day-to-day HR operations
• Foster a workplace culture that inspires and engages our People, where everyone feels valued
• Shape a positive employee experience throughout the employee lifecycle
• Implement a performance management approach ensuring managers and team members have SMART objectives, receive regular feedback, and develop competencies
• Collaborate with Management to develop engaging activities (e.g., Team Building, Staff Parties)
• Support HODs in analyzing Engagement Survey results and planning action plans
• Coordinate with the Personnel Administrator to ensure HR practices comply with national law and align with Company culture
• Assist leadership in managing workplace conflicts proactively and positively
• Handle disciplinary processes in cooperation with the Area HR Director
• Support Regional Recruitment Team in hiring processes, including interviews and overseeing HODs’ actions
• Organize school visits, Company meetings, and participate in local Career and Job Fairs with the Regional Recruitment Manager
• Partner with HODs to identify learning needs and report to the L&D Manager
• Manage onboarding processes and deliver the Induction program for new employees
• Assist the L&D Manager in organizing training sessions and logistics
• Advise on personal development plans and systems to identify high-potential employees, develop career paths, and succession plans
• Organize H&S training and monitor certificates and expiration dates

What we offer

• Permanent contract according to C.C.N.L. Settore Turismo
• Learning & Development activities and career growth opportunities
• Reduced hotel stay rates (35€ per night) after 6 months, with additional discounts at bars, restaurants, and wellness treatments
• Access to discount/benefit marketplace
• Staff celebrations

Competencies required

• Managing Team Performance
• Personal Effectiveness
• Personal and team development
• Business awareness
• Service excellence
• Technical skills

Other requirements

• Experience in Human Resources, hospitality preferred
• Advanced English proficiency
• Bachelor’s degree in Human Resources or equivalent
• Proficiency in Microsoft Office
• Self-motivated with high standards and quality focus
• Strong organizational skills
• Integrity, reliability, accountability, respect
• Commitment to self-development

Workplace

• The Carlton, Via Senato 5, 20121 - Milano