HR Manager

Rocco Forte Hotels - Italy; Milano; In loco; EUR 40.000 - 75.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dynamic Human Resources Manager to enhance employee engagement and drive performance excellence. In this pivotal role, you'll be a trusted partner to leadership, shaping a positive workplace culture and managing HR operations. You'll have the opportunity to implement innovative training programs, support recruitment efforts, and ensure compliance with labor laws. This role offers a permanent contract with exciting learning and development opportunities, along with unique perks such as discounted hotel stays and wellness treatments. If you're passionate about people and eager to make a significant impact, this is the perfect opportunity for you.

Servizi

Permanent contract

Learning & Development activities

Discounted hotel stays

Free access to discount marketplace

Staff celebrations

Competenze

• Previous experience in Human Resources in hospitality preferred.
• Strong computer literacy and advanced English knowledge.

Mansioni

• Manage day-to-day HR operations and foster a positive workplace culture.
• Support leadership in managing workplace conflicts and onboarding newcomers.

Conoscenze

Team Management

Conflict Resolution

Performance Management

Employee Engagement

Organizational Skills

Communication Skills

Formazione

Bachelor's degree in Human Resources

Strumenti

Microsoft Office

Descrizione del lavoro

HUMAN RESOURCES MANAGER

Main Purpose:
The purpose of the HR Manager is ensuring that the Company People strategy is embedded in the property, being a trusted partner to the leadership team and actively contributing to the hotel success.

Reports to: Area Director of HR, Northern Italy and in dotted line to the General Manager.

Main duties and responsibilities:

• In charge of day to day HR operations
• Foster a workplace culture that inspires and engages our People, where everyone feel valued
• Shape a positive employee experience through all the employee life cycle
• Embed a performance management approach by ensuring that managers and all team member have smart objectives, receive regular feedback and continuously develop competencies
• Work with the Management to develop and act people-oriented and engaging activities (e.g. Team Building, Staff Parties);
• Support the HODs in analyzing the results of the Engagement Survey and in planning action plans;
• Cooperate with the Personnel Administrator to ensure that hr administration practices are compliant with national law and aligned to Company culture;
• Support the leadership team in managing workplace conflicts in a positive and proactive way;
• Manage disciplinary processes in cooperation with Area HR Director
• Support the Regional Recruitment Team in the entire hiring process, including interviewing and overviewing the HODs’ required actions;
• Work together with the Regional Recruitment Manager in organizing school visits, Company meetings and in attending local Career and Job Fairs;
• Engage and partner with HODs to identify learning opportunities and needs and report them to the L&D Manager;
• Manage the newcomers onboarding process, delivering the Induction program;
• Support the L&D Manager in organizing trainings, managing every logistical need;
• Provide advice on personal development plans and contribute to introduce systems that identify employees with high potential, develop career paths for succession planning and self-development.
• Organise H&S training and monitor certificates compliance and expiring dates

What we offer:

• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & Development activities and career opportunities.
• Opportunity to stay in our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spas.
• Free access to an everyday discount/benefit marketplace;
• Staff celebrations.

Competencies required:

• Managing Team Performance: Sets high standards for oneself, provides guidance to Management, suggest development and corrective actions in order to support the achievement consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: acts as Company Ambassador, delivering its style and its culture to every stakeholder in order to be successful.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the Company culture.

Other requirements:

• Previous experience in Human Resources in the same role; hospitality area is preferred;
• English knowledge at Advanced level;
• Bachelor’s degree in Human Resources or equivalent;
• Strong computer literacy including knowledge of Microsoft Office;
• Self-motivated with high-performance standards and strong emphasis on quality of work;
• Proven organizational skills with the ability to plan, prioritize, and meet deadlines in a dynamic environment;
• Solid work ethic, characterized by integrity, reliability, accountability and respect for others;
• Evidence of self-development through readings, participation to workshops, professional courses.

Workplace: The Carlton, Via Senato 5, 20121 – Milano.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03)