HR Contact Center Associate with French and English – 12-months (fixed-term) contract

Amazon; Trento; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company is seeking an HR Contact Center Associate fluent in French and English for a 12-month fixed-term contract in Trento, Italy. Responsibilities include resolving employee queries, communicating effectively, and improving internal processes. This role requires excellent interpersonal skills and the ability to work in a fast-paced environment. Ideal candidates will have relevant customer service experience and strong computer skills.

Competenze

• Very good proficiency in written and verbal in French (B2 CEFR) and English.
• Relevant work experience in administration, customer service or HR environment.
• Ability to work in international teams and handle confidential information.

Mansioni

• Handle and resolve HR queries in French and English.
• Communicate effectively with employees to explain and resolve queries.
• Identify gaps in supporting documentation and improve service levels.

Conoscenze

Proficiency in French

Proficiency in English

Computer skills (Windows, Microsoft Office, Outlook)

Interpersonal skills

Descrizione del lavoro

HR Contact Center Associate with French and English – 12-months (fixed-term) contract

At Amazon we believe that every day is still day one. It''s our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with French and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

Key job responsibilities

• Handle and resolve HR queries in French and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
• Actively seeks employee feedback to improve levels of service.
• Being able to work on rotational shifts in both weekends and weekdays, including bank holidays.

Home Office Requirements

• A quiet and private place to work where you will not be disturbed.
• Internet connection from a reliable provider with a speed of at least 20 Mbps download and 5 Mbps upload as of Day 1 of your employment.

BASIC QUALIFICATIONS

• Very good proficiency in written and verbal in French (B2 CEFR) and English.
• Computer skills (Windows, Microsoft Office, Outlook)

PREFERRED QUALIFICATIONS

• Relevant work experience in administration, customer service/ call center or HR environment.
• Very good proficiency in additional European languages
• Ability to work in international teams where team members are in different locations and belong to different cultures
• Ability to work with confidential information
• Flexibility to work in a fast-paced environment
• Good interpersonal, communication, time management, and problem-solving skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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