HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract, MHLS (My[...]

Amazon; Umbria; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global e-commerce company seeks an HR Contact Center Associate with Dutch and English to provide multi-language support across EMEA. Responsibilities include resolving HR queries, managing employee contacts, and improving service quality in a customer-focused environment. Ideal candidates have HR experience and strong communication skills. This full-time role requires rotational shifts, including weekends.

Competenze

• Experience working in confidential environments.
• Ability to handle HR queries in Dutch and English.
• Strong communication skills, verbal and written.

Mansioni

• Handle and resolve HR queries via multiple channels.
• Take ownership of employee contacts and ensure resolution.
• Identify and improve gaps in documentation and services.
• Work on rotational shifts, including weekends and holidays.

Conoscenze

Experience in human resources

Customer service experience

Fluent in Dutch

Proficiency in Microsoft Office

Formazione

High school diploma or equivalent

Descrizione del lavoro

HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract, MHLS (My HR Live Support)

Job ID : 3040310 | Amazon Development Center (Romania) S.R.L. - A91

This role can be performed from any location within Poland, Slovakia, and Czech Republic.

At Amazon we believe that every day is still day one.

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East, and Africa) countries. Our team provides multi-language support to internal customers and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as the first point of contact for employees and managers via phone, live chat, email, and internal case management systems, handling employee life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding, and terminations, as well as processing absence reporting requests.

Responsibilities :

• Handle and resolve HR queries in Dutch and English by referring to documentation such as FAQs and standard operating procedures, escalating when necessary.
• Take ownership of employee contacts, ensuring each contact is accepted and resolved with a high level of customer focus.
• Identify gaps in documentation, internal processes, and areas where customer service could be improved.
• Communicate effectively both verbally and in writing with employees to explain and resolve queries across the employee life-cycle at Amazon.
• Actively seek employee feedback to improve service levels.
• Work on rotational shifts, including weekends, weekdays, and bank holidays.

Basic Qualifications :

• Experience in human resources
• Experience with customer service
• Experience with Microsoft Office applications
• High school diploma or equivalent
• Experience in confidential environments

Preferred Qualifications :

• Fluent in Dutch (speaking, reading, and writing)

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