HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract , MHLS (My[...]

Amazon; Trento; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global technology company is seeking an HR Contact Center Associate to provide support in Dutch and English. Responsibilities include resolving HR queries, improving service documentation, and ensuring a high level of customer focus. Candidates should have experience in human resources and customer service, along with proficiency in Microsoft Office. This role offers a fixed-term contract with rotational shifts.

Competenze

• Experience in confidential environments.
• Ability to work on rotational shifts during weekends and holidays.
• Ability to work in international teams.

Mansioni

• Handle and resolve HR queries in Dutch and English.
• Take ownership of employee contacts ensuring resolution with a high degree of customer focus.
• Identify gaps in supporting documentation and processes.
• Communicate effectively with employees regarding their queries.
• Collect employee feedback to improve service levels.

Conoscenze

Experience in human resources

Experience with customer service

Experience with Microsoft Office products

Very good proficiency in additional European languages

Good interpersonal skills

Time management skills

Problem-solving skills

Formazione

High school or equivalent

Descrizione del lavoro

HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract , MHLS (My HR Live Support)

This role can be performed from any location within Poland, Slovakia and Czech Republic. At Amazon we believe that every day is still day one. It’s our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering employee life‑cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

Responsibilities

• Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalating where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life‑cycle at Amazon.
• Actively seeks employee feedback to improve levels of service.
• Being able to work on rotational shifts in both weekends and weekdays, including bank holidays.

Key job responsibilities

Basic Qualifications

• Experience in human resources
• Experience with customer service
• Experience with Microsoft Office products and applications
• High school or equivalent
• Experience in confidential environments

Preferred Qualifications

• Relevant work experience in administration, customer service/ call center or HR environment.
• Very good proficiency in additional European languages
• Ability to work in international teams where team members are in different locations and belong to different cultures
• Ability to work with confidential information
• Flexibility to work in a fast‑paced environment
• Good interpersonal, communication, time management, and problem‑solving skills.

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