HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract, MHLS (My[...]

Amazon; Napoli; Remoto; EUR 28.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading global technology company is seeking an HR Contact Center Associate fluent in Dutch and English to support employees with HR queries. This role involves resolving inquiries related to benefits, payroll, and onboarding in a fast-paced environment. Candidates should have experience in HR and customer service, as well as proficiency in Microsoft Office. The position offers a 12-month fixed-term contract and an opportunity to work within a diverse team.

Competenze

• Experience in handling HR queries effectively.
• Ability to resolve employee queries in Dutch and English.
• Experience in maintaining confidentiality in a workplace.

Mansioni

• Resolve HR queries via phone, email, and live chat.
• Improve customer service by identifying gaps.
• Communicate effectively to explain resolutions.

Conoscenze

Customer service experience

Human resources experience

Fluent in Dutch

Proficient in Microsoft Office

Formazione

High school diploma or equivalent

Descrizione del lavoro

HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract, MHLS (My HR Live Support)

Job ID : 3040310 | Amazon Development Center (Romania) S.R.L. - A91

This role can be performed from any location within Poland, Slovakia, and Czech Republic.

At Amazon we believe that every day is still day one.

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East, and Africa) countries. Our team provides multi-language support to internal customers and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as the first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering employee lifecycle queries related to benefits, payroll, leave of absence, data management, onboarding, and terminations, as well as processing absence reporting requests.

Responsibilities :

• Handle and resolve HR queries in Dutch and English by referring to documentation such as FAQs and standard operating procedures, and escalate where necessary.
• Take ownership of employee contacts, ensuring each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in supporting documentation, internal processes, and areas where customer service could be improved.
• Communicate effectively both verbally and in writing with employees to explain and resolve queries across the employee lifecycle at Amazon.
• Actively seek employee feedback to improve service levels.
• Be able to work on rotational shifts, including weekends, weekdays, and bank holidays.

Basic Qualifications:

• Experience in human resources
• Experience with customer service
• Experience with Microsoft Office products and applications
• High school diploma or equivalent
• Experience in confidential environments

Preferred Qualifications:

• Fluent in Dutch (speaking, writing, and reading)

Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a top priority for Amazon. Please consult our Privacy Notice to learn more about how we handle personal data.

Our inclusive culture empowers Amazonians to deliver the best results. If you have a disability and need workplace accommodations during the application and hiring process, including support for interviews or onboarding, please visit our support page for more information. If the country/region you’re applying in isn’t listed, contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected statuses.