HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract, MHLS (My[...]

Amazon; Campania; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading technology company is looking for an HR Contact Center Associate fluent in Dutch and English to provide multi-language support to employees. You will resolve HR queries, manage contacts, and enhance documentation for better service. A high school diploma and experience in HR or customer service are required. This role includes a 12-month fixed-term contract.

Competenze

• Experience in human resources.
• Experience with customer service.
• Experience in confidential environments.

Mansioni

• Handle and resolve HR queries in Dutch and English.
• Communicate effectively with employees.
• Identify gaps in supporting documentation and processes.

Conoscenze

Fluent in Dutch

Customer service experience

Human resources experience

Microsoft Office products and applications

Formazione

High school diploma or equivalent

Descrizione del lavoro

HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract, MHLS (My HR Live Support)

Job ID : 3040310 | Amazon Development Center (Romania) S.R.L. - A91

This role can be performed from any location within Poland, Slovakia, and Czech Republic.

At Amazon we believe that every day is still day one.

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East, and Africa) countries. Our team provides multi-language support to internal customers and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as the first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering employee lifecycle queries related to benefits, payroll, leave of absence, data management, onboarding, and terminations, as well as processing absence reporting requests.

Responsibilities :

• Handle and resolve HR queries in Dutch and English by referring to documentation such as FAQs and standard operating procedures, and escalate where necessary.
• Take ownership of employee contacts, ensuring each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in supporting documentation, internal processes, and areas where customer service could be improved.
• Communicate effectively both verbally and in writing with employees to explain and resolve queries across the employee lifecycle at Amazon.
• Actively seek employee feedback to improve service levels.
• Be able to work on rotational shifts, including weekends, weekdays, and bank holidays.

Basic Qualifications :

Experience in human resources

Experience with customer service

Experience with Microsoft Office products and applications

High school diploma or equivalent

Experience in confidential environments

Preferred Qualifications :

Fluent in Dutch (speaking, writing, and reading)

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