HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract, MHLS (My[...]

Amazon; Bari; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading global technology company is seeking an HR Contact Center Associate fluent in Dutch and English for a 12-month fixed-term contract. You will be part of a dynamic team that handles HR queries and supports employees across multiple countries. This role requires strong customer service skills along with experience in human resources. The ideal candidate will contribute significantly to continuous improvement of HR services. The position offers a diverse and inclusive work environment.

Competenze

• Experience in confidential environments is important.
• Must be willing to work rotational shifts including weekends and holidays.

Mansioni

• Handle and resolve HR queries in Dutch and English.
• Take ownership of employee contacts to ensure resolution.
• Identify gaps in supporting documentation and improve service levels.
• Communicate effectively with employees to resolve queries.
• Actively seek employee feedback to enhance service.

Conoscenze

Experience in human resources

Experience with customer service

Experience with Microsoft Office applications

Fluent in Dutch

Formazione

High school diploma or equivalent

Descrizione del lavoro

HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract, MHLS (My HR Live Support)

Job ID : 3040310 | Amazon Development Center (Romania) S.R.L. - A91

This role can be performed from any location within Poland, Slovakia, and Czech Republic.

At Amazon, we believe that every day is still day one.

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East, and Africa) countries. Our team provides multi-language support to internal customers and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as the first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering employee life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding, and terminations, as well as processing absence reporting requests.

Responsibilities :

• Handle and resolve HR queries in Dutch and English by referring to documentation such as FAQs and standard operating procedures, escalating where necessary.
• Take ownership of employee contacts, ensuring each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in supporting documentation, internal processes, and areas where customer service could be improved.
• Communicate effectively both verbally and in writing with employees to explain and resolve queries across the employee life-cycle at Amazon.
• Actively seek employee feedback to improve service levels.
• Work on rotational shifts during weekends and weekdays, including bank holidays.

Basic Qualifications:

• Experience in human resources
• Experience with customer service
• Experience with Microsoft Office applications
• High school diploma or equivalent
• Experience in confidential environments

Preferred Qualifications:

• Fluent in Dutch (speaking, writing, reading)

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