Housekeeping Supervisor

The Portofino Hotel & Marina, a Noble House Hotel; Portofino; In loco; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

The Portofino Hotel & Marina, a Noble House Hotel, is seeking a Housekeeping Supervisor to oversee cleaning and servicing of guestrooms, public areas, and back of house to Noble House standards in Portofino. You will assign special projects, report discrepancies, and ensure supplies and linens are available for staff.

The role requires experience in housekeeping and strong communication, with the ability to work varied shifts including weekends and holidays, while maintaining a professional

Competenze

• Previous housekeeping and/or hotel experience required.
• Able to work with management on special projects.
• Must be able to work a variety of shifts, including weekends and holidays.
• Stand or walk for extended periods and lift up to 75 pounds without assistance.

Mansioni

• Inspect the cleaning and servicing of guestrooms and public areas.
• Assign special projects as directed by the Director of Housekeeping.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Assist in the cleaning of guest rooms when necessary.
• Assist in processing AM and PM room status reports.
• Ensure that the Guest Room Attendant's linen cart is neat and well organized.
• Ensure that linen closets on guest room floors are stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check out/vacated rooms are a priority.
• Knowledge of hotel, facilities and events.
• To ensure hotel, guest and associates are maintained in a safe and secure environment.

Conoscenze

Communication skills

Attention to detail

Leadership

Teamwork

Customer service

Descrizione del lavoro

Overview:

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Noble House standards.

Responsibilities:

• Inspect the cleaning and servicing of guestrooms and public areas
• Assign special projects as directed by the Director of Housekeeping.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Assist in the cleaning of guest rooms when necessary.
• Assist in processing AM and PM room status reports.
• Ensure that the Guest Room Attendant's linen cart is neat and well organized.
• Ensure that linen closets on guest room floors are completely stocked
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check out/vacated rooms are a priority.
• Knowledge of hotel, facilities and events.
• To ensure hotel, guest and associates are maintained in a safe and secure environment.

Requirements

Job Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Previous housekeeping and/or other relevant hotel experience required.
• Able to work with management on special projects.
• Able to set priorities for your section and provide feedback to others that enhances performance.
• Strong attention to detail, sense of urgency.
• Ability to work and perform effectively in a fast paced role.
• Maintain a professional business appearance, attitude, and performance
• Must be able to work a variety of shifts, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.