Hotel & Vacation Rental software assistant

TN Italy; Roma; In loco; EUR 22.000 - 24.000; Tempo pieno

Descrizione del lavoro

An innovative hotel SaaS company is seeking a motivated individual to join their customer service team. This role involves engaging with hoteliers, resolving issues, and enhancing commercial relationships. Ideal candidates will be multilingual, organized, and adept with various software tools. This position offers a dynamic work environment with flexible shifts and the opportunity to contribute to a growing company that is transforming the hospitality sector. If you are passionate about customer service and technology, this is the perfect opportunity for you!

Competenze

• Experience in front office roles in OTA and/or Tour Operators is required.
• Organized and capable of handling large volumes of data and multiple software tools.

Mansioni

• Communicate with hoteliers via phone and email, solving their problems.
• Onboard new customers on channel manager connections.

Conoscenze

Fluent in Italian

Fluent in Spanish

Fluent in English

Fluent in French

Organizational Skills

Computer Savvy

Customer Service Skills

Formazione

Bachelor's Degree

Master's Degree

Strumenti

MS Office

Gmail

Google Docs

Google Calendar

Google Sites

Descrizione del lavoro

Job Description

Company Description

Octorate is an all-in-one hotel SaaS company. We aim to bring hotel software technology to every structure in the world.
Our suite includes PMS, Channel Manager, Booking engine, and many other features that help hoteliers save time, effort, and money.
Octorate’s products are easy to set up, easy to use, and affordable for all structures.
Our business philosophy is to promote an 'informatics revolution' in the hospitality sector gradually, without requiring any major changes from our customers, both economically and culturally. Our approach is simple, friendly, and fast.

Job Description

• Multilingual profiles are welcome: Fluent in Italian, Spanish, English, and French.
• Communicate via phone and email with hoteliers and serve as their problem solver.
• Follow up on registrations and complaints.
• Enhance the commercial relationship with hoteliers.
• Assist the Customer Service Task Force Team as needed.
• Verify OTA's extranet and follow up on resolution items.
• Onboard new customers on the channel manager connections.
• Perform accounting tasks to improve customer retention and portfolio maintenance.

Qualifications

• Previous experience in front office roles in OTA and/or Tour Operators is required.
• Multilingual profiles are welcome: Fluent in Italian, English, and Spanish.
• Organized, capable of handling large volumes of data and multiple software tools.
• Computer savvy: comfortable with MS Office and Gmail (Gdocs, Gcalendar, Gsites).
• Self-motivated and a team player.
• Bachelor's or Master's degree student; university agreement required.

Additional Information

• Working hours: Monday to Friday, various shifts (8 hours/day):
  • 9:00 - 18:00 (with 1-hour lunch)
  • 8:00 - 17:00 (with 1-hour lunch)
  • 12:00 - 21:00 (with 1-hour lunch)
• Possible weekend shifts (Saturday and Sunday) as needed.
• Location: Rome, Italy.
• Salary Range: €22,000 - €24,000 annually.