Hotel Shift Lead / Sr. Front Desk Hospitality Agent

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Hotel Shift Lead / Sr. Front Desk Hospitality Agent, Rome

Job Category: Customer Service

EU work permit required: Yes

Job Reference: cd0d3af62988

Job Views: 8

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

Sonder aims to revolutionize hospitality and make better stays accessible to all. Each property is unique, featuring bespoke designs, a mix of rooms, suites, and apartments. Our mobile app enhances guest experience from check-in to checkout, making everything accessible at a tap. We believe in continuous improvement and aim to change the way people stay, for the better.

We seek a hospitality operations enthusiast who can motivate and inspire a team to deliver exceptional guest experiences. Our locations vary widely, and we pride ourselves on hotel-like service, which you will oversee.

Life at Sonder

We foster a workplace where employees can thrive, guided by our Leadership Principles that shape decision-making, communication, and mutual respect. Our Senior Front Desk Hospitality Agents embody our principle of “Extend Hospitality to All,” interacting with guests and solving problems creatively to ensure memorable stays. This role involves supporting front desk operations and engaging with guests in a fast-paced environment.

The Opportunity:

• Be the face of Sonder, creating exceptional first impressions for guests and partners.
• Guide guests through the Sonder app and self-service features.
• Communicate proactively with guests to ensure a seamless experience.
• Handle guest interactions professionally, resolving issues and fulfilling requests.
• Coordinate tasks at the front desk, delegate, and mentor team members.
• Maintain cleanliness and organization of workspaces.
• Support back-of-house operations, including audits and maintenance.
• Assist with administrative tasks and contribute to continuous improvement.

Who We Look For:

• Experience in hospitality, customer service, or related roles, with familiarity with communication software like Salesforce.
• Personable, positive, and service-oriented.
• Excellent problem-solving and computer skills.
• Organized, diligent, and able to work independently and as part of a team.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for long periods and lift up to 50 pounds.
• Proficiency in additional languages is a plus.
• Reliable smartphone for work purposes (expenses reimbursed).

We offer competitive pay, stock options, health benefits, flexible vacations, and employee travel perks. Benefits may include medical, dental, vision insurance, and more.

Learn More About Sonder

Follow us on our blog and Instagram to stay updated.

We value diversity and are an equal-opportunity employer. We foster an inclusive environment where all employees, guests, and partners feel respected and empowered.

If you need accommodations during the application process, please contact us.