Hotel Manager - Hotel 5*L Firenze

TN Italy; Firenze; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player in the hospitality sector is seeking a dynamic Hotel Manager to lead operations at a prestigious hotel in Florence. This role involves driving team performance, managing budgets, and ensuring exceptional guest experiences. The ideal candidate will have a strong background in hotel management, particularly in Food and Beverage and Room Division. Join a caring organization that values growth and offers competitive compensation while making a significant impact in the hospitality industry.

Servizi

Career Growth Opportunities

Competitive Compensation Package

Supportive Work Environment

Competenze

• 5+ years of experience in hotel management with a focus on operations.
• Strong background in Food and Beverage and Room Division Management.

Mansioni

• Oversee daily operations to ensure memorable customer experiences.
• Assist in developing hotel budgets and strategic goals.

Conoscenze

Leadership Skills

Problem-Solving Skills

Organizational Skills

Customer Service

Formazione

Degree in Hotel Management

Strumenti

Hotel Property Management Systems (Opera)

Descrizione del lavoro

Job Description

For our client Starhotels Hotel Helvetia & Bristol 5*L in the heart of Florence, we are looking for a Hotel Manager.

As Hotel Manager, you will be responsible for leading the effective daily operational management of the hotel services. You will supervise and coordinate the Heads of Department to drive efficiency, achieve revenue targets, and ensure guest satisfaction.

Your responsibilities include:

1. Supporting the General Manager to drive the team and daily operations to provide memorable customer experiences and meet targets.
2. Addressing customer concerns and fostering a service recovery culture to enhance loyalty.
3. Assisting in developing hotel budgets and strategic goals.
4. Providing effective leadership to the management team and staff to meet and exceed targets while maintaining high engagement.
5. Planning and coordinating service delivery across departments to exceed guest expectations.
6. Controlling costs and analyzing results to identify efficiencies.
7. Holding regular briefings with the HOD team to share guidance and gather feedback.

Requirements:

• A genuine passion for hospitality and a unique personality.
• A degree or diploma in Hotel Management or equivalent.
• At least 5 years of proven experience in a similar role.
• Extensive background in Food and Beverage and Room Division Management.
• Experience managing budgets, revenue, and forecasting.
• Knowledge of hotel property management systems (Opera preferred).
• Strong leadership and inclusive management style.
• Problem-solving skills and proactive attitude.
• Excellent organizational skills and responsibility awareness.

Languages:

• Fluent Italian
• Fluent English
• Additional languages are a plus.

Benefits:

• Exceptional career growth opportunities.
• Competitive compensation package based on experience.
• The chance to be part of an ambitious, caring organization.

Location:

Florence