Hotel Manager - Hotel 4*S Milano

TN Italy; Milano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player in hospitality is seeking a dynamic Hotel Manager to lead operations at a prestigious hotel in Milan. This role involves driving service efficiency, enhancing guest satisfaction, and managing a dedicated team. You will be responsible for developing strategic goals and budgets, fostering a culture of service recovery, and ensuring operational excellence across departments. With exceptional career advancement opportunities and a competitive compensation package, this is a chance to make a significant impact in a caring and ambitious organization. If you have a passion for hospitality and strong leadership skills, this position is perfect for you.

Servizi

Career Advancement Opportunities

Attractive Compensation Package

Supportive Work Environment

Competenze

• 5+ years of experience in hotel management with a focus on operations.
• Strong background in Food and Beverage and Room Division Management.

Mansioni

• Lead daily operations to enhance customer experiences and meet targets.
• Control costs and analyze results for efficiency improvements.

Conoscenze

Leadership Skills

Problem-solving Skills

Organizational Skills

Customer Service

Budget Management

Hospitality Passion

Formazione

Degree in Hotel Management

Diploma in Hotel Management

Strumenti

Opera PMS

Descrizione del lavoro

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For our client Starhotels - Hotel Rosa Grand 4*S in the heart of Milan, we are looking for a HOTEL MANAGER.

As Hotel Manager, you will be responsible for leading the effective daily operational management of the hotel services. You will supervise and coordinate the Heads of Department to drive service efficiency and achieve or exceed revenue and guest satisfaction targets.

Your responsibilities include:

1. Supporting the General Manager to drive the team and daily operations to provide memorable customer experiences and meet targets.
2. Addressing customer concerns and fostering a service recovery culture to enhance customer loyalty.
3. Assisting in developing meaningful and achievable hotel budgets and strategic goals.
4. Providing effective leadership to the hotel management team and staff to meet and exceed targets while maintaining high engagement and motivation.
5. Planning, directing, and coordinating service delivery across all operational departments to meet guest expectations.
6. Controlling costs within operational departments and analyzing results to identify opportunities for efficiency improvements.
7. Holding regular briefings and meetings with the Heads of Department to share guidance, gather feedback, and improve staff and customer experiences.
8. Possessing a unique personality and a true passion for hospitality.
9. Having a degree or diploma in Hotel Management or equivalent.
10. Proven experience in the role (at least 5 years).
11. Substantial background in Food and Beverage and Room Division Management.
12. Experience in managing budgets, revenue proposals, and forecasting results.
13. Knowledge of hotel property management systems (Opera preferred).
14. Strong leadership skills and an inclusive management style.
15. Problem-solving skills and proactivity.
16. Excellent organizational skills and a strong sense of responsibility.

Embrace global diversity by speaking:

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Embrace growth with:

• Exceptional career advancement opportunities.
• An attractive compensation package based on experience.
• The chance to be part of an ambitious, caring organization.

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