Hotel Manager

Reschio; Perugia; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

An esteemed luxury hotel is seeking a Hotel Operations Manager to oversee daily operations and enhance guest experience in Perugia, Italy. The role includes training and managing hotel teams, ensuring compliance with standards, and fostering a collaborative work atmosphere. Candidates should possess a bachelor's degree in hospitality and have at least 10 years of experience in a team leadership role within the luxury sector, alongside fluency in English and Italian. We offer competitive salary packages and professional development opportunities.

Servizi

Learning & development training

Competitive salary

Well-being activities

Relocation support (up to 4 weeks housing)

Competenze

• At least 10 years of team management experience in a dynamic and luxury environment.
• Fluent in English and Italian (C1 level).
• Strong understanding of hotel management practices and data entry software.

Mansioni

• Support the Hotel General Manager in overseeing all departmental operations.
• Lead, train, supervise, and support all hotel teams to ensure quality service.
• Maintain effective communication and create a positive work environment promoting teamwork.

Conoscenze

Integrity

Team Leadership

Communication

Customer Service

Problem Solving

Analytical Thinking

Proactivity

Discretion

Confidence in Accounting

Formazione

Bachelor’s degree in hospitality, business administration or relevant field

Strumenti

Protel

Descrizione del lavoro

You will work alongside the Hotel General Manager and be responsible for overseeing successful operations, managing and enhancing team performance to ensure excellent guest service and professional development of employees, in accordance with our company philosophy, operating standards, and procedures. You will ensure departmental efficiency and foster a harmonious work atmosphere focused on teamwork.

Responsibilities and duties :

• Support the Hotel General Manager in overseeing all departmental operations.
• Assist in planning activities and allocating responsibilities for optimal operational efficiency.
• Lead, train, supervise, and support all hotel teams.
• Ensure the team provides quality service to enhance the guest experience.
• Evaluate guest satisfaction and monitor service levels for continuous improvement.
• Assist in setting departmental targets, work schedules, budgets, and identify revenue and cost control opportunities.
• Support guests to ensure their comfort and satisfaction.
• Maintain effective communication between all departments in line with standards and procedures.
• Create a positive, collaborative work environment promoting proactive teamwork.
• Maintain professional and ethical relationships with guests, suppliers, and colleagues.
• Hold daily meetings to ensure smooth operations.
• Support the accounts department by responding accurately to queries.
• Ensure compliance with HACCP standards and maintain high hygiene, behavior, and grooming standards among staff.
• Ensure team collects materials from the warehouse as instructed.
• Check the proper use and maintenance of supplied equipment and materials.

Skills and competencies required :

• Strong values of integrity and ethical conduct.
• At least 10 years of team management experience in a dynamic and luxury environment.
• Bachelor’s degree in hospitality, business administration, or a relevant field.
• Outstanding communication, active listening, and negotiation skills.
• Excellent customer service and interpersonal skills.
• Problem-solving and analytical thinking abilities.
• Proactive team player.
• High discretion and sensitivity to privacy.
• Confidence in accounting and administrative tasks.
• Fluent in English and Italian (C1 level).
• Strong understanding of hotel management practices and data entry software; Protel knowledge is a plus.

We offer :

• Learning & development training (e.g., coaching, leadership, languages, IT skills).
• Competitive salary.
• Well-being activities (Yoga, social events, welfare measures).
• Relocation support (up to 4 weeks housing).