Hotel Front Desk Supervisor - Lead

We’re looking for an enthusiastic hotel front desk supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. We strive to provide friendly and professional customer service to every guest, and our goal is to be the best. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!

Responsibilities

• Hold responsibility for the front desk budget and order any necessary office supplies
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
• Lead operations at the front desk and make sure guests have an exceptional stay
• Generate occupancy reports and compile financial information for the general manager

Qualifications

• Weekend availability is required
• This position is primarily second shift
• 1 or more years of experience as a front desk supervisor, or office management equivalent, is required
• Hospitality experience of at least 1 year is required for this role
• Experience with MS office and bookkeeping skills desired
• Showcase exceptional multitasking, communication, and management skills
• Applicants must have a high school diploma or GED

Compensation

$16 - $17 hourly

About Tru by Hilton Florence

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.