Hotel Director

JR Italy; Reggio Emilia; In loco; EUR 60.000 - 100.000; Tempo pieno

Descrizione del lavoro

A luxury cruise line is seeking a Hotel Director to oversee hotel operations and enhance performance across departments onboard. The role requires a minimum of five years in a senior leadership position within the luxury hotel or cruise industry, exceptional interpersonal skills, and a strong business acumen. This position offers the opportunity to lead a diverse team and ensure unmatched guest satisfaction while achieving company targets.

Competenze

• Minimum five years’ experience as a senior leader in luxury hotel or cruise industry.
• Ability to lead teams in a positive manner by inspiring and developing individuals.
• Knowledge of personalized service principles and business organization planning.

Mansioni

• Oversees hotel operations and drives performance against KPIs.
• Responsible for managing all departments within Hotel Operations.
• Ensures guest satisfaction through service quality standards and evaluation techniques.

Conoscenze

Communication

Problem Solving

Leadership

Interpersonal Skills

Formazione

Bachelor’s degree in hospitality management or business administration

Strumenti

Intermediate computer software skills

Descrizione del lavoro

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The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

· Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

· Exceptional communication, problem solving decision making and interpersonal skills.

· Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.

· Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

· Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

· Knowledge of policies and practices involved in the human resources function.

· Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

· Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent.

· Intermediate computer software skills required.