Hotel Director

JR Italy; Pistoia; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

JR Italy is seeking a Hotel Director to manage Hotel Operations onboard a luxury cruise vessel. The role involves overseeing various departments, ensuring operational excellence, and driving performance against key targets. Ideal candidates should possess a strong leadership background in the hospitality sector and exceptional interpersonal skills.

Competenze

• Minimum five years’ experience as a senior leader in luxury hotel or cruise industry.
• Knowledge of business and organizational planning principles.
• Ability to lead teams in a positive manner.

Mansioni

• Oversees functions of Hotel Operations and maximizes results on KPIs.
• Responsible for day to day operations across Food & Beverage, Housekeeping, Guest Relations, and more.
• Ensures high standards of guest satisfaction and service quality.

Conoscenze

Exceptional communication

Problem solving

Interpersonal skills

Leadership

Formazione

Bachelor’s degree in hospitality management, business administration

Strumenti

Intermediate computer software skills

Descrizione del lavoro

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The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

· Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

· Exceptional communication, problem solving decision making and interpersonal skills.

· Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.

· Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

· Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

· Knowledge of policies and practices involved in the human resources function.

· Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

· Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent.

· Intermediate computer software skills required.