Hotel Director

Royal Caribbean Group; Monza; In loco; EUR 70.000 - 120.000; Tempo pieno

Descrizione del lavoro

A leading cruise company is seeking a Hotel Director to oversee Hotel Operations onboard its vessels. This role includes managing multiple departments such as Food & Beverage and Guest Relations while driving performance based on critical KPIs. The ideal candidate will possess a strong background in luxury hospitality, coupled with excellent leadership and communication skills. This position offers an opportunity to thrive in a dynamic, culturally diverse environment, focusing on enhancing guest satisfaction and operational excellence.

Competenze

• Minimum of five years’ experience as a senior leader in luxury hotel or cruise environment.
• Ability to lead in a culturally diverse and dynamic environment.
• Knowledge of service delivery and guest satisfaction techniques.

Mansioni

• Oversee Hotel Operations and maximize performance on KPIs.
• Manage Food & Beverage, Housekeeping, Guest Relations, Finance, and Entertainment areas.
• Ensure day-to-day operations run smoothly across all departments.

Conoscenze

Communication

Problem-Solving

Decision-Making

Interpersonal Skills

Leadership Techniques

Formazione

Bachelor’s degree in hospitality management

Bachelor’s degree in business administration

Strumenti

Intermediate computer skills

Descrizione del lavoro

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company-based targets and Key Performance Indicators (KPIs). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day-to-day operation and performance of all departments within Hotel Operations.

Qualifications:

• Minimum of five years’ experience as a senior leader in a luxury (4 / 5-star) hotel or cruise industry environment.
• Exceptional communication, problem-solving, decision-making, and interpersonal skills.
• Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
• Knowledge of principles and processes involved in business and organizational planning, coordination, and execution, including strategic planning, resource allocation, workforce planning and management, leadership techniques, and production methods.
• Knowledge of principles and processes for providing personalized services, including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Knowledge of policies and practices involved in human resources functions.
• Ability to lead teams positively and productively by inspiring and developing individuals and effectively managing processes.
• Bachelor’s degree in hospitality management, business administration, or a related field from an accredited college or university, or equivalent experience through progressive on-the-job training.
• Intermediate computer skills required.