Hotel Director

Royal Caribbean Group; La Spezia; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

A leading cruise company is seeking a Hotel Director responsible for maximizing operational results in various departments on board. This role requires extensive experience in luxury environments, strong leadership skills, and the ability to manage diverse teams effectively. The Hotel Director will play a crucial role in enhancing guest experiences and driving performance against key targets.

Competenze

• Minimum of five years’ experience as a senior leader in luxury hotel or cruise industry.
• Ability to lead with a global perspective in diverse environments.
• Knowledge of business planning, resource allocation, and human resources.

Mansioni

• Oversee all functions of Hotel Operations and maximize KPI results.
• Manage Food & Beverage, Housekeeping, Guest Relations, and all revenue-generating areas.
• Ensure quality service standards and guest satisfaction.

Conoscenze

Communication

Problem Solving

Interpersonal Skills

Leadership

Formazione

Bachelor’s degree in hospitality management or business administration

Strumenti

Intermediate computer software skills

Descrizione del lavoro

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications :

• Minimum of five years’ experience as a senior leader in a luxury (4 / 5
• hotel or cruise industry environment.
• Exceptional communication, problem solving decision making and interpersonal skills.
• Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
• Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques
• Knowledge of policies and practices involved in the human resources function.
• Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent.
• Intermediate computer software skills required.