Hotel Director

Royal Caribbean Group; Italia; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

A leading cruise line company is seeking an experienced Hotel Director to oversee the Hotel Operations onboard. The ideal candidate will have a strong background in luxury hotel or cruise industries, exceptional leadership skills, and the ability to manage diverse teams. Responsibilities include ensuring operational excellence across Food & Beverage, Guest Relations, and other departments, while driving key performance targets. This role offers an opportunity to lead in a dynamic environment focused on guest satisfaction.

Competenze

• Minimum of five years’ experience as a senior leader in a luxury hotel or cruise industry.
• Ability to lead with a global perspective in a culturally diverse environment.
• Knowledge of business and organizational planning principles.

Mansioni

• Oversee functions of Hotel Operations onboard the vessel.
• Drive and maximize results on company-based targets and KPIs.
• Manage performance of all departments within Hotel Operations.

Conoscenze

Exceptional communication

Problem-solving

Decision-making

Interpersonal skills

Formazione

Bachelor’s degree in hospitality management

Strumenti

Computer software skills

Descrizione del lavoro

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company-based targets and Key Performance Indicators (KPIs). The Hotel Operations Department includes Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day-to-day operation and performance of all departments within Hotel Operations.

Qualifications:

• Minimum of five years’ experience as a senior leader in a luxury (4 / 5-star) hotel or cruise industry environment.
• Exceptional communication, problem-solving, decision-making, and interpersonal skills.
• Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
• Knowledge of principles and processes involved in business and organizational planning, coordination, and execution, including strategic planning, resource allocation, workforce planning and management, leadership techniques, and production methods.
• Knowledge of principles and processes for providing personalized services, including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Knowledge of policies and practices involved in human resources functions.
• Ability to lead teams positively and productively by inspiring and developing individuals and effectively managing processes.
• Bachelor’s degree in hospitality management, business administration, or a related field from an accredited college or university, or the international equivalent (preferred), or “on-the-job” progressive experience equivalent.
• Intermediate computer software skills required.