Hotel Director

Room Mate Hotels; Firenze; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain seeks a Hotel Director to manage its hotels in Florence. The role entails daily management, budgeting, and ensuring high service standards, calling for strong leadership and team management skills. Candidates should be proactive, organized, and fluent in Italian.

Servizi

Permanent contract

40-hour workweek

Extra holiday days

Birthday leave

Extra maternity/paternity leave

Meal vouchers

13th and 14th-month salary

Competenze

• Previous experience as a Hotel Director or in other hotel management roles.
• Fluency in Italian is mandatory; Spanish is a plus.
• Proficiency in English at a high level.

Mansioni

• Responsible for the daily management of the hotel and its staff.
• Accountable for budgeting and financial management.
• Implement quality and service standards defined by the chain.

Conoscenze

SAP

Opera PMS

Micros

Excel

Leadership

Communication

Team Management

Descrizione del lavoro

A Hotel Director

Hello everyone!

At Room Mate Hotels, we believe the best way to travel is to visit friends. Our hotels are like friends in every corner, each unique like you.

This time, we are looking for a Hotel Director for our hotels in the center of Florence, Room Mate Luca & Isabella. Would you like to discover more?

What are we looking for?

A Hotel Director

What would you do with us?

The Hotel Director will be responsible for the daily management of the hotel and its staff. They will also be accountable for budgeting and financial management, planning, organizing, and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.

• Implement quality and service standards defined by the chain.
• Act as an ambassador of the company's values and philosophy.
• Lead the hotel team.
• Communicate with the chain's central offices, especially the revenue department.
• Handle public relations and customer interactions.
• Manage and train staff continuously.
• Prepare and lead meetings with department heads and all hotel staff.
• Evaluate and supervise customer satisfaction levels.
• Handle complaints and manage the hotel's reputation.
• Ensure hotel standards are met.
• Implement chain procedures.
• Manage budgets, costs, and personnel expenses.
• Approve all purchasing requests.
• Perform Director on Duty (DoD) duties on designated weekends.
• Conduct local commercial visits.
• Coordinate all departments to ensure smooth daily operations.
• Maximize profit and control deviations.
• Make decisions and solve problems effectively.
• Oversee budgeting and reporting processes.

What are we looking for?

• You should embody Roomie DNA: be fun, courageous, committed, and passionate about your work.
• You are proactive and goal-oriented.
• You are organized and detail-oriented.
• Previous experience as a Hotel Director or in other hotel management roles.
• Skills in SAP, Opera PMS, Micros, Excel.
• Knowledge of the Italian market.
• Strong team management skills.
• Knowledge of all hotel departments.
• Excellent leadership and communication skills.
• Fluency in Italian is mandatory; Spanish is a plus.
• Proficiency in English at a high level.

We offer:

We value a happy and stable team. If you join us, we promise:

• Permanent contract
• 40-hour workweek
• Additional benefits such as extra holiday days, birthday leave, or extra maternity/paternity leave

We look forward to meeting you! Are you considering joining us?

Employment Type: Full-time, Permanent

Benefits: Meal vouchers

Working hours:

Monday to Friday

Additional compensation:

• 13th and 14th-month salary

Work location: On-site