Hotel Assistant Manager

fourseasons; Lido; In loco; EUR 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount for stays at Four.Se

Descrizione del lavoro

Four Seasons Hotel Danieli, Venice is seeking a Hotel Assistant Manager to oversee daily Front Office, Guest Experience, and Concierge operations, acting as Manager on Duty to ensure a seamless luxury guest experience. The role requires leadership, operational excellence, and a passion for service.

Based at Hotel Danieli, you will lead Front Desk and Guest Services, coordinate with Sales, Catering and Housekeeping, and ensure accurate billing and discreet handling of sensitive situations.

Competenze

• 2-3 years of luxury hospitality experience in a supervisory or managerial Rooms Division role.
• Strong leadership and team-motivating abilities.
• Excellent communication, interpersonal, and problem-solving skills.
• Fluency in English and Italian.

Mansioni

• Manage the daily operations of the Front Desk, Guest Experience, and Concierge teams.
• Serve as Manager on Duty in the absence of senior management, responding to emergencies and issues.
• Coordinate guest arrivals, departures, and special requests with a focus on personalized service.
• Interview, train, schedule, and evaluate team members to promote growth and engagement.
• Collaborate with Sales, Catering, Housekeeping, and other departments to ensure flawless operations.
• Oversee billing, cash handling and reconciliations, with proper approvals.
• Respond to guest requests with attentiveness and discretion to enhance satisfaction.
• Handle guest complaints professionally and empathetically.

Conoscenze

Leadership

Communication

Problem solving

Bilingual (English & Italian)

Strumenti

OPERA PMS

Descrizione del lavoro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.

About the role

The Hotel Assistant Manager oversees daily Front Office, Guest Experience, and when required Concierge operations, ensuring a seamless luxury guest experience consistent with Four Seasons standards. Acting as Manager on Duty, the role ensures smooth hotel functioning, exceptional guest care, and strong interdepartmental coordination.

What You Will Do

• Manage the daily operations of the Front Desk, Guest Experience, and Concierge teams.
• Serve as Manager on Duty in the absence of senior management, responding quickly to emergencies and operational issues.
• Coordinate guest arrivals, departures, and special requests, ensuring personalized service for Special Attention Guests, Return Guests, and Groups.
• Interview, train, schedule, and evaluate team members, promoting growth and engagement.
• Partner cross-functionally with Sales, Catering, Housekeeping, and other departments to ensure flawless operations.
• Oversee financial and credit procedures, including paid-outs, rebates, petty cash, and billing compliance.
• Verify cashier transactions and end‑of‑shift reconciliations to ensure accuracy and proper approvals.
• Respond to guest requests with attentiveness and personalized service, delivering solutions that enhance satisfaction.
• Handle guest complaints and sensitive situations with professionalism, empathy, and discretion.

What You Bring

• 2-3 years of experience in luxury hospitality in a supervisory or managerial Rooms Division role.
• Strong leadership and team‑motivating abilities, coupled with a focus on staff development.
• Excellent communication, interpersonal, and problem‑solving skills.
• Strong organizational skills, attention to detail, and the ability to perform under pressure.
• Solid knowledge of Front Office operations and PMS platforms (e.g., OPERA).
• Have fluency in English and Italian

What We Offer

• Gross Base Salary of 31.000,00€
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Schedule & Location

• Full-time position based at Hotel Danieli, Venice.
• Flexibility to work weekends and holidays as needed.
• You must possess the legal right to work in Italy