Hotel Assistant General Manager

TN Italy; Torino; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in the hospitality sector is seeking a Hotel Operations Manager to assist the General Manager in ensuring efficient hotel operations. The role involves leading hotel staff, achieving financial targets, and enhancing guest experiences. The ideal candidate will have significant management experience and strong communication skills.

Competenze

• Minimum 5 years of prior hotel operations management experience.
• Supervisory experience is mandatory.

Mansioni

• Lead hotel operations in the absence of the GM.
• Support the GM with hiring and training hotel staff.
• Identify and resolve guest complaints professionally.

Conoscenze

Analytical Skills

Decision-Making

Communication

Time Management

Descrizione del lavoro

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Job Title: Hotel Operations Manager

The person in this role is responsible for assisting the General Manager in all duties and functions required for efficient operation. They will be responsible for the consistent delivery of the brand experience and for achieving financial targets and business needs.

Reports to: Hotel General Manager

Essential Job Functions

1. Lead, align, and appropriately represent the spirit of hospitality.
2. Act as the lead for hotel operations in the absence of the GM and/or other department supervisors.
3. Support the GM with hiring, training, and developing hotel staff, including through one-on-one coaching.
4. Assist the GM and sales team in achieving revenue and expense targets.
5. Identify and resolve all guest complaints and issues professionally, promptly, and effectively through direct interactions, empowering staff, and/or through available tools/resources.
6. Work with the GM to identify and address guest service opportunities and obstacles.
7. Ensure effective interdepartmental coordination to enhance performance and morale.
8. Communicate guest feedback and survey results to departments in a timely manner.

The Candidate

• Minimum 5 years of prior hotel operations management experience.
• Supervisory experience is mandatory.
• Previous experience as a Function Manager (Guest Service, Rooms Division, F&B, etc.).
• Able to work a flexible schedule, including some evenings, weekends, and holidays if needed.
• Excellent analytical and decision-making skills.
• Strong communication and time management skills.