Hotel Account Manager (all genders)

HRS - HOTEL RESERVATION SERVICE; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

An innovative travel technology company is seeking a Hotel Account Manager in Milan. This role involves optimizing corporate hotel programs, building relationships with hotel partners, and liaising between corporate clients and hotels. The ideal candidate will have experience in solution selling, strong analytical and communication skills in Italian and English, and a proactive approach to problem-solving.

Servizi

Market-aligned salary

Work equipment

Mobility support

Annual bonus

Competenze

• Experience in solution selling is preferred.
• Strong interpersonal skills and capabilities for client interaction are crucial.
• The candidate should be proactive, innovative, and independent in their work approach.

Mansioni

• Develop and maintain hotel partner relationships in the region.
• Analyze and report KPIs for key hotel partners.
• Plan and execute strategies with hotel partners to increase revenue.

Conoscenze

Analytical skills

Communication in Italian

Communication in English

Problem-solving

Negotiation

Time management

Formazione

Degree in business studies or related field

Strumenti

Microsoft Office

Dynamics

Descrizione del lavoro

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers stay, work, and pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

POSITION

We are looking for a Milan-based Hotel Account Manager (all genders) responsible for optimizing the corporate hotel program (book ability & compliance, increasing corporate business) and analyzing and reporting KPIs for key hotel partners in the region.

As Hotel Account Manager, you will plan, implement, and execute strategies with hotel partners to boost revenue streams. You will act as a key interface between corporate customers and hotel partners, collaborating closely with the enterprise and procurement departments to deliver an outstanding customer experience.

Reporting directly to the Director of Procurement Consulting & Supplier Solution Italy, you will manage and develop key hotel partner relationships.

CHALLENGE

• Develop hotel partner relationships in your region
• Recommend platform products based on individual hotel needs
• Explain platform benefits and uses to hotel partners
• Communicate with hotel partners via in-person, phone, and email to understand their needs
• Maintain knowledge of HRS Group's tech products and services
• Establish and nurture relationships to facilitate sales
• Analyze data to help hotel partners understand how platform products can help achieve their goals
• Complete administrative tasks, including CRM updates
• Advise and train hotel partners on HRS systems and applications

QUALIFICATIONS

• Experience in solution selling; business studies/degrees are an advantage
• Commercially driven with good analytical skills
• Excellent communication skills in Italian and English
• Familiarity with Microsoft Office and Dynamics
• Creative problem-solving abilities
• Strong negotiation, stakeholder management, and time management skills
• Experience managing initiatives from start to finish
• Interpersonal skills and comfort with daily client interactions
• Proactive, innovative, and willing to learn from failures
• Structured, independent, and responsible work approach

PERSPECTIVE

Be part of a global network of intrapreneurs dedicated to transforming the travel industry and redefining how businesses stay, work, and pay. Our entrepreneurial environment offers ownership and growth opportunities, fostering continuous learning and improvement.

LOCATION, MOBILITY, INCENTIVE

This role is based in Milan. Compensation includes a market-aligned salary, work equipment, mobility support, and an annual or multi-year bonus.