Hostess - Season 2025

Mandarin Oriental Hotel Group Limited; Como; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury resort in Como is seeking service staff to enhance the guest experience. Candidates should have at least three years of experience in a similar role within a luxury environment. Proficiency in English and Italian is essential. The position involves providing exceptional service and handling guest needs effectively.

Competenze

• Minimum 3 years experience in a similar position, preferably in luxury environments.
• Proficiency in English and Italian, both written and oral.
• High standard of verbal communication and social skills.

Mansioni

• Provide excellent service and assist guests courteously and efficiently.
• Handle reservations in a friendly professional manner.
• Organize menus for each service and maintain their condition.

Conoscenze

Customer Service

Verbal Communication

Social Skills

Up-selling

Descrizione del lavoro

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.

Duties and responsibilities:

• Demonstrate self-confidence and a high level of commitment when in service

• Have a correct and conscious behavior with regards to guests, colleagues and the resort's property, reporting every suspicious circumstance to management

• Provide excellent service at all times

• Ensure that reservations are handled in a friendly and professional manner

• Assist guests courteously and efficiently

• Set up tables as per the standard

• Collect and update guests’ database

• Organize the menus for each service and ensure that they are cleaned and in good condition, also checking the menus’ stock level

• Present menus and wine lists, also assisting during service

• Collect daily newspapers and set them up accordingly

Requirements:

• Minimum 3-years experience in a similar position, preferably within the luxury environment

• Reading, writing and oral proficiency in English and Italian

• High standard of verbal communication, social skills and up-selling skills

• Flexible and willing to work on evenings/weekends/holidays

• Able to handle multiple tasks at once

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.