Host Service & Reception (m / f / d)

Ruby Hotels; Firenze; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

Ruby Hotels is seeking an enthusiastic hospitality professional to join their team in Florence, Italy. You will serve as the primary contact for guests, responsible for front desk duties, preparing drinks, and enhancing guest experiences. Join a diverse and innovative team that values personality over perfect CVs, offering opportunities for growth and a vibrant workplace culture.

Servizi

Staff rates for you and a travel buddy

Mobility allowance

Support for sports programs

Opportunities for growth through training and mentoring

Competenze

• Some experience in the hotel industry preferred but not mandatory.
• Fluent in Italian and English.

Mansioni

• Act as the first point of contact for guests, ensuring a welcoming experience.
• Manage front desk responsibilities and assist with self-check-in.
• Prepare drinks and maintain the breakfast buffet.

Conoscenze

Multitasking

Interpersonal skills

Customer service

Descrizione del lavoro

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together.

We keep breaking new ground. Hey Sunshine, do you think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music, and the heartbeat of our Ruby.

Our Ruby Bea draws inspiration from the artists, thinkers, and writers of the Italian Renaissance. Bea takes her name from Dante Alighieri's inamorata, Beatrice. Ruby Bea and her 118 rooms are a love letter to the blending of classical forms and novel perspectives. Located directly on Piazza della Libertà in the historic city center of Florence, with galleries, museums, and incredible architecture within walking distance.

We are a fast-growing hospitality group with existing hotels and workspaces across Europe and many projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable luxury experience.

Join us and make it your own story. You won't get bored, as you:

• are an all-rounder and multitasking talent, and the first point of contact for our guests to make them feel at home from the first moment to the last drink
• support our guests with the self-check-in process and handle front desk responsibilities
• prepare cocktails, drinks, and snacks, ensuring smooth service
• take care of our breakfast buffet and showcase your barista skills
• manage goods receiving, inspection, and storage, maintaining perfect mise-en-place
• share insider tips with guests about the city's hotspots

We’ve been waiting for you if you have / are:

• some experience in the hotel industry (not mandatory if you’re eager to learn)
• flexible and ready to work in shifts
• reliable, multitasking, and eager to learn
• empathetic and enthusiastic about sharing your passion
• possess a great sense of humor, enjoy teamwork, and love interacting with guests
• fluent in Italian and English

What’s in it for you? Here’s how we groove:

• Better together – at work, during team events, or just because it’s Monday
• Less work, same money – full-time means 35 hours, and every hour counts
• Support for your sports program
• Staff rates for you and your travel buddy
• Mobility allowance regardless of how you commute
• Opportunities to grow through trainings, coaching, and mentoring
• Innovation as part of our DNA – Lean Luxury, paperless, cashless, etc.

Whether you’re a social butterfly, a creative soul, or a behind-the-scenes pro, there’s a place for you at Ruby. We value personalities over perfect CVs and aim to create hotels and workspaces with character and soul.

We believe in diversity, equity, and inclusion:

• You can love whoever you want
• You decide your pronouns
• You can be proud of your heritage and culture
• Your religion or worldview does not need justification
• You are good just as you are, and your diversity makes us stronger

We do not tolerate racism, sexism, heterosexism, antisemitism, or any form of discrimination.