Homeless Program Patient Services Representative

UCLA Outpatient Clinics; Venezia; In loco; EUR 30.000 - 50.000; Part-time

Descrizione del lavoro

A community health organization in Venice, Italy is seeking a Patient Services Representative to assist low-income and homeless patients through both office and field duties. Responsibilities include patient intake, eligibility verification, and coordination with mobile care teams. Ideal candidates will possess strong reception skills, effective communication, and a compassionate approach to care. Salary ranges from $30.36 to $43.49 per hour.

Competenze

• Ability to handle patient intake and program eligibility assessments.
• Experience in coordinating care and working collaboratively across departments.
• Comfortable using electronic medical record systems.

Mansioni

• Register, triage, and screen patients; verify eligibility.
• Coordinate with multi-disciplinary Mobile care teams on-site.
• Educate patients on referrals and assist with scheduling.

Conoscenze

Reception Skills

Patient Coordination

Effective Communication

Customer Service

Compassionate Care

Descrizione del lavoro

Overview

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

Venice Family Clinic's Homeless Program provides outreach Mobile Care services to the unhoused population in Los Angeles County. Make a difference in the community as a Homeless Program Patient Services Representative. In this role you will help the low-income and homeless patients of our community based, primary health care clinics. This role will work in the office and in the field performing a full range of patient intake, program eligibility, and care coordination duties.

Responsibilities

• Reception Duties: Register, triage and screen patients using computerized registration system; verify patient eligibility using online websites; ensure appointment reminders are performed for next day appointments; send letters to patients when unable to contact by phone; scan registration forms; schedule translation and transportation services as needed; assist with PCP reassignment and medical home changes; respond and complete tasks and provider communications in EMR; assist with set up of mobile clinics; work collaboratively across departments to ensure high quality care is provided in a manner that is efficient, responsive to client’s needs, user friendly, safe and cost-effective; responsible for collecting and reporting patient complaints (feedback); ensure adherence to VFC policies, procedures, and standards regarding quality improvement, customer service, patient access, productivity, confidentiality, management of electronic medical records, and billing.
• Outreach Duties: Travel in personal vehicle and/or mobile vans to various outreach, community, and clinic sites to perform a full range of clerical duties to support operational, patient, and care team needs; support multi-disciplinary Mobile care team onsite, and perform duties and tasks in outdoor settings; responsible for carrying computer, materials, resource binder to various sites; distribution of patient vouchers (i.e. food cards), and provide resources and keep a log and submit; maintain safety and professional boundaries while interacting with patients and staff and reporting patient grievance or incident report; may be subject to transporting materials and equipment.
• Administrative and Coordination Duties: Use Homeless Information Management Systems to identify programs the patients are enrolled in to better coordinate care with partner agencies; communicate with case managers at partner agencies to coordinate patient care; submit referrals to the health plan and approved for visit. Submit required documents for referrals to the appropriate office. Educate patient on the referrals process. Assist patient or case manager with scheduling primary care, diagnostics and specialty care appointments. Scan consult notes in EMR prior to next patient visit; ensure dictated notes are completed by physician and uploaded into NextGen in a timely manner; link or void encounters as appropriate.

Salary Range: $30.36 - $43.49 Hourly