High-End Client Experience & Engagement Project Manager

Bulgari; Roma; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Un'azienda di alta gioielleria a Roma cerca un Project Manager per Client Experience e Engagement. Il candidato ideale ha 6-7 anni di esperienza in ambienti di lusso, è laureato in gestione aziendale e possiede abilità nella pianificazione e gestione dei progetti. È richiesto un approccio orientato al cliente ed è fondamentale la padronanza di italiano e inglese. Questo ruolo implica il coordinamento di esperienze uniche per clienti di alta gamma.

Competenze

• 6-7 anni di esperienza lavorativa in un ambiente di lusso.
• Capacità di pianificazione e gestione dei progetti; certificazioni correlate sono un plus.
• Fluente in italiano e inglese; altre lingue sono un plus.

Mansioni

• Supportare le strategie di targeting per le esperienze dei clienti.
• Contribuire alla pianificazione e coordinamento delle esperienze esclusive per clienti di alta gamma.
• Monitorare le attività della concorrenza relative alle esperienze dei clienti.

Conoscenze

Capacità di pianificazione e gestione del progetto

Buone capacità relazionali e comunicative

Mindset orientato al cliente

Formazione

Laurea in gestione aziendale o campo correlato

Descrizione del lavoro

Posizione

Within the Global High Jewelry & High-End Watches (High-End) team, based in Rome, we are searching for a High-End Client Experience & Engagement Project Manager.

Reporting to the High-End Client Development Director, this role has the aim to coordinate the creation and implementation of innovative client experiences and engagement strategies, focusing on HNWI (High-Net-Worth Individuals) and VICs (Very Important Clients), ensuring excellence in planning unique Client Journeys and relationship-building activities.

Responsabilità del lavoro

Key Accountabilities:

• Support targeting strategies for client experiences, including proposing client lists in collaboration with markets and consolidating client profiles (qualitative and quantitative data).
• Contribute to the design, planning and coordination of exclusive high-end client experiences.
• Identify and leverage client development opportunities to delight clients, ensuring client activations at key moments and locations.
• Collaborate on the development of gifting programs for high-value clients.
• Oversee the annual targets of the Client Journey plan (by market) and follow up with those who have not updated their activations.
• Collaborate with internal stakeholder (CRM, Marketing, Heritage, Product Business Units etc.) to ensure our clienteling is elevated and consistent across touchpoints.
• Monitor competitors’ activities related to client experiences and provide insights to enhance strategies.
• Coordinate budget and contracts management.

Profilo

Qualifications / Professional Capabilities:

• University degree in Business Management or a related field.
• 6-7 years working experience in a luxury environment.
• Planning and Project Management capability; related certification will be considered a plus.
• Good relational and communication skills.
• Fluency in Italian and English; other languages are a plus.

Personal Competencies:

• Client-centric mindset with a collaborative and solution-oriented attitude.
• Cultural sensitivity.
• Business awareness.
• Planning and organization.
• Attention to detail.
• Adaptability and eagerness to learn.