HelpDesk 1° Livello

TN Italy; Caponago; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Helpdesk resource to enhance their infrastructure team. This role focuses on providing technical support, troubleshooting issues, and ensuring client satisfaction through effective communication and problem-solving. The ideal candidate will possess a technical high-school diploma and experience in tech support, demonstrating proficiency in essential tools like MS Office 365 and Active Directory. Join a dynamic workplace that values commitment, independence, and performance, while offering opportunities for professional growth and development.

Servizi

Lunch vouchers of €8 per workday

Travel reimbursement based on distance

Access to Mantu Academy platform (24/7)

Access to Wellness platform (24/7)

Psychological counseling

Competenze

• Experience in tech support, desktop support, or similar roles.
• Proficiency in MS Office 365 and Google Suite is essential.
• Attention to detail and strong problem-solving skills required.

Mansioni

• Identifying hardware and software solutions for clients.
• Troubleshooting technical issues and providing customer feedback.
• Installing and configuring hardware and software systems.

Conoscenze

Technical Support

Problem-Solving

Interpersonal Skills

Attention to Detail

Proficiency in Italian

Proficiency in English

Formazione

Technical High-School Diploma

Strumenti

MS Office 365

Google Suite

Active Directory

DNS

SCCM

Remote Desktop Applications

Help Desk Software

Descrizione del lavoro

About Us:

Amaris is a prestigious consulting player in the IT sector, recognized for our strategic approach to business and infrastructure. We are seeking a Helpdesk resource with a strong background in infrastructure to enhance our team's capabilities.

Job Description:

The resource will be integral to our operations, focusing on technical aspects related to infrastructure processes and products. The role requires specific process competencies, dealing with detailed technical aspects of both processes and products within the infrastructure sector.

Key Responsibilities:

• Identifying hardware and software solutions
• Troubleshooting technical issues
• Diagnosing and repairing faults
• Installing and configuring hardware and software
• Providing timely and accurate customer feedback
• Guiding customers through solutions to resolve issues
• Following up with clients to ensure resolution
• Replacing or repairing computer parts
• Supporting procedural documentation
• Managing multiple cases simultaneously
• Testing and evaluating new technologies

Profile Requirements:

• Technical high-school diploma
• Experience in tech support, desktop support, or similar roles
• Proficiency in MS Office 365 / Google Suite
• Skills in Active Directory, DNS, SCCM
• Experience with remote desktop applications and help desk software
• Proficiency in Italian and English (written and spoken)
• Attention to detail and problem-solving skills
• Excellent interpersonal skills
• Driving license and availability for business trips
• Location: On-site in North-East Milan

What We Offer:

• Lunch vouchers of €8 per workday
• Travel reimbursement based on distance
• Access to Mantu Academy platform (24/7)
• Access to Wellness platform (24/7)
• Psychological counseling

Our Values:

• Pioneer: Our spirit of entrepreneurial adventure unites us and leads to success.
• Care: The foundation of relationships, trust promotes freedom of expression, creativity, and innovation.
• Performance: A constant drive to progress and demand more from ourselves.
• Commitment: Fulfilling commitments and working hard for great results.
• Independence: Belonging to those who create and develop Amaris daily.

Join a certified Top Employer supporting partners across the software lifecycle, offering solutions in Strategy management, Data innovation, Business applications & Processes, Design & Development, Digital Workplace, and Platform & Security.

Amaris Consulting is committed to diversity and equal opportunity. We encourage candidates of all backgrounds to apply, regardless of gender, sexual orientation, ethnicity, creed, religion, marital status, disability, or other characteristics.