Helpdesk

amaris; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A technology consulting firm in Milan is seeking a HelpDesk consultant to join their dynamic team. You will be responsible for troubleshooting technical issues, diagnosing faults, and providing exceptional support to clients. The ideal candidate possesses experience with Active Directory, hardware troubleshooting, and help desk software. Fluency in Italian and good English skills are required. Join us and grow your career in an international environment.

Servizi

Training modules

Regular internal events

Strong CSR commitments

Competenze

• Experience with Active Directory.
• Experience with hardware troubleshooting.
• Experience with help desk and ticketing software.
• Experience with MS Office 365 and Google Suite.
• Fluent Italian and good English skills.

Mansioni

• Troubleshoot technical issues.
• Diagnose and repair faults.
• Install and configure hardware and software.
• Provide timely and accurate customer feedback.
• Guide users through resolution steps.
• Follow up with clients to ensure resolution.
• Replace or repair computer parts.
• Provide support through procedural documentation.

Conoscenze

Active Directory

Hardware troubleshooting

Help desk and ticketing software

MS Office 365

Google Suite

Formazione

Technical high school diploma or degree in computer science or IT

Descrizione del lavoro

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been delivering major projects for over a decade. Our international team of 7,600 people is spread across 5 continents and over 60 countries. We focus on four Business Lines: Information System & Digital, Telecom, Life Sciences, and Engineering. Our goal is to build a top talent community where all team members can reach their full potential. Amaris is your stepping stone to overcoming challenges and successfully completing your projects.

Our process

1. Brief Call: We start with a virtual or phone conversation to get to know you, understand your motivations, and find the right job match.
2. Interviews: Typically around 3, varying by seniority, where you'll meet your potential line manager and other team members. We discuss your experience, skills, and the role's expectations. You'll also learn about Amaris' culture, roots, teams, and career opportunities.
3. Case Study: Depending on the role, you may be asked to complete a test, such as a role play, technical assessment, or problem-solving scenario.

We look forward to meeting you!

Job description

Join our team as a HelpDesk consultant in an international, dynamic environment where you can fulfill your career expectations within a fast-growing organization.

As a consultant at Amaris Consulting, you will be a technical and functional expert in your field and an ambassador of our organization to clients, demonstrating:

• Your interpersonal skills and ability to listen, building trust and understanding client challenges.
• Your curiosity and eagerness to learn, supporting over 1000 clients worldwide.

Your missions

• Troubleshoot technical issues
• Diagnose and repair faults
• Install and configure hardware and software
• Provide timely and accurate customer feedback
• Guide users through resolution steps
• Follow up with clients to ensure resolution
• Replace or repair computer parts
• Provide support through procedural documentation

Profile

• Experience with Active Directory
• Experience with hardware troubleshooting
• Experience with help desk and ticketing software
• Experience with MS Office 365 and Google Suite

Academic background

• Technical high school diploma or degree in computer science or IT (a plus)

Languages

• Fluent Italian and good English skills

Excellent interpersonal and communication skills, attention to detail, and a strong problem-solving mindset are essential. A driving license and availability for occasional business trips are also required.

What we offer

• An international community with over 110 nationalities
• An environment centered on trust
• 70% of our key leaders started at entry-level positions
• A comprehensive training system with our internal Academy offering over 250 modules
• A vibrant workplace with regular internal events (afterworks, team building, etc.)
• Strong CSR commitments, including participation in our WeCare Together program