Help Desk 2° livello - categorie protette legge 68 / 99 (He / She / They)

Inclusyon; Abbiategrasso; Ibrido; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

Un'azienda di reclutamento sta cercando un Help Desk di secondo livello per supportare clienti in Abbiategrasso. Richiesta esperienza nel settore, diploma e ottima conoscenza di Microsoft Office. Il candidato ideale è proattivo e possiede abilità di problem-solving. Offriamo un contratto full-time in modalità ibrida.

Competenze

• 1-2 anni di esperienza nel settore.
• Diploma preferibilmente in IT o studi classici.

Mansioni

• Supporto di secondo livello su applicazioni e hardware.
• Utilizzo di sistemi di ticketing per gestire le richieste.
• Guida e consulenza ai clienti, apertura ticket e risoluzione problemi.
• Formazione remota sui software.
• Supporto al team di sviluppo per la soluzione di bug.

Conoscenze

Ottima conoscenza di Microsoft Office

Passione per il web

Esperienza con CRM tools

Teamwork

Problem-solving

Buona comunicazione

Formazione

Diploma di scuola superiore

Laurea in Informatica (preferibile)

Strumenti

Asp.net

C#

CSS

HTML

Javascript

MS SQL

Descrizione del lavoro

Join to apply for the Help Desk 2° livello - categorie protette legge 68 / 99 role at Inclusyon.

About Inclusyon

Inclusyon is a recruiting company specialized in hiring qualified personnel belonging to protected categories.

Company Context

For a company specializing in developing IT solutions, Inclusyon is seeking a Help Desk 2° livello - Protected Categories Law 68 / 99.

Role Responsibilities

• Second-level support on applications and hardware
• Use of ticketing systems to manage requests
• Guidance and consulting for clients, opening tickets, and resolving issues
• Remote training/demos for clients on applications, combining training sessions with technical analysis and requirements gathering
• Support to the development team for bug fixing (data analysis and manipulation on databases, reverse engineering of code to identify bugs, providing suggested solutions)
• Potential to lead projects as Project Manager if suitable skills are demonstrated

Job Requirements

Primary Requirements:

• At least 1-2 years of experience in the sector
• High school diploma (preferably in IT or classical studies), a degree in Computer Science is a plus
• Excellent knowledge of Microsoft Office, passion for web, experience with CRM tools and customer service platforms

Secondary Requirements

• Knowledge of Asp.net, C#, CSS, HTML, Javascript, MS SQL is appreciated
• Problem-solving skills, teamwork, flexibility, interpersonal skills, good communication, proactivity, autonomy, stress management

Additional Information

Work Location: Abbiategrasso (MI)

Contract Type: Full Time, salary commensurate with experience

Work Mode: Hybrid

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Other

Industry: Staffing and Recruiting

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