Help Desk

Orca Recruitment; Parma; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A technology solutions provider based in Emilia-Romagna, Italy, is seeking an Installer to support customers with technical assistance for meters and electronic cash registers. The candidate will help in configuring tools and conduct customer training, ensuring devices function correctly. Required qualifications include a technical diploma and experience in the Retail sector. The role involves travel to meet customer needs.

Competenze

• Experience as an installer in the Retail sector.
• Knowledge of electronic cash registers and related hardware preferred.
• Available for travel.

Mansioni

• Support customers in the analysis, commissioning, and configuration of tools.
• Conduct customer training for optimal product use.
• Provide technical assistance for installed devices.
• Ensure proper functioning of devices and meet customer needs.

Conoscenze

Technical aptitude

Initiative

Teamwork

Problem-solving

Formazione

Technical diploma

Descrizione del lavoro

Overview

office in Reggio Emilia, we are seeking installers to provide technical support for meters and electronic cash registers, self-service checkouts, and related hardware devices.

The Team:

The candidate will be part of the team dedicated to after-sales support and the team that provides companies in the Retail, Food Service, and Large-Scale Retail sectors with a wide range of hardware and software solutions.

Role

The candidate will support customers in the analysis, commissioning, and configuration of the indicated tools. They will also contribute to customer training to ensure optimal use of the product.

Objectives

The objective will be to ensure the proper functioning of the installed devices, provide technical assistance and support in the event of technical issues, and meet any customer needs.

Responsibilities

• Support customers in the analysis, commissioning, and configuration of meters, electronic cash registers, self-service checkouts, and related hardware devices.
• Contribute to customer training to ensure optimal use of the product.
• Ensure the proper functioning of installed devices and provide technical assistance in case of issues.
• Meet customer needs through effective problem solving and proactive support.

Requirements

• Technical diploma
• Previous experience as an installer in the Retail sector
• Experience and/or knowledge of electronic cash registers and/or scale technicians is preferred
• Initiative and goal-oriented
• Ability to work in a team
• Availability to travel