Help Desk

Michael Page International Italia S.r.l.; Milano; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Un cabinet d'avocats mondial recrute un Technicien d'Assistance Informatique. Dans ce rôle, vous serez le premier point de contact pour les clients ayant besoin d'assistance technique. Vous analyserez et résoudrez des problèmes techniques tout en fournissant un excellent service client. Cette position offre des possibilités de croissance professionnelle et un contrat à temps indéterminé avec un salaire compétitif.

Servizi

Contrat à temps indéterminé

Ticket Restaurant

Competenze

• Expérience précédente en tant que technicien d'assistance informatique.
• Connaissance approfondie des systèmes informatiques et des appareils mobiles.
• Compétences en situation d'assistance client.

Mansioni

• Assurer l'assistance technique aux clients par téléphone ou email.
• Analyser et résoudre les incidents de niveau 1.
• Enregistrer les problèmes et suivre les résolutions.

Conoscenze

Diagnosing

Troubleshooting

Customer-oriented

Communication

Interpersonal skills

Strumenti

Office 365

MS Teams

Active Directory

Intune

Cisco Call Manager

Service Now

Descrizione del lavoro

• Azienda leader nel settore
• Ottime possibilità di crescita

Azienda

Studio legale globale con oltre 2.600 avvocati in più di 50 uffici nel mondo.

Specializzati in ambito M&A, Real Estate

Offerta

• Serve as the 1st contact with customers who need technical assistance via phone or email
• Analysis and resolution of level 1 incidents
• Troubleshoot, diagnose, and resolve level 1 technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Keep record of problems and their resolution using our ticketing system
• Follow-up with customers
• Provide training to new joiners

• use of the workstation, office automation solutions or business applications (Office 365, NetDocuments, Zoom and MS Teams)
• installation and configuration of workstations, Cisco fixed telephony, mobiles phones and printers
• administration of user accounts under Active Directory or Intune
• administration of workstations using Intune, SCCM and Autopilot
• good knowledge of Windows 10, Windows 11 and Office 365 software (Outlook, Word, Excel, PowerPoint)
• good knowledge of Active Directory or Intune, Mobile Device Platform, Service Now, Cisco Call Manager, Video Conferencing platforms (Cisco Rooms and Team/Zoom Rooms)

Competenze ed esperienza

• Previous working experience as an IT Help Desk Technician
• In-depth knowledge of computer systems and mobile devices
• Hands on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills
• Customer-oriented, polite and patient
• Fluent English is required

Completa l'offerta

• Contratto a tempo indeterminato con Ral commisurata all'esperienza
• Ticket Restaraunt
• Modalità di lavoro ibrida