Healthcare IT Support Specialist - TrakCare SME

Intersystems; Bardi; On-site; EUR 39,000 - 46,000; Full time

Benefits offered by this job

Lunch vouchers (€10/day)

Health insurance

Job summary

InterSystems Italia is seeking an Application Support Specialist to ensure smooth deployment and ongoing support of the TrakCare product. You will provide hands-on application expertise across support, requirements analysis, documentation, and testing, acting as a key product reference for our partners.

Join a team that works with Italy's leading healthcare organizations, offering opportunities for on-site work, collaboration across locations, and ongoing professional development within a

Qualifications

• Experience implementing product solutions in healthcare or similar environments.
• Ability to handle multiple tasks under tight time constraints.
• Ability to collaborate with diverse customer groups across towns/countries.
• Familiarity with health informatics standards and regulatory considerations.
• Ability to write specification documents for customer requirements.

Responsibilities

• Provide immediate response to customer inquiries per service standards.
• Support existing installed base customers and liaise with InterSystems Global Support.
• Understand customer workflows and translate requirements to TrakCare.
• Assist in on-site implementations and customer meetings as needed.
• Participate in 24-hour on-call roster and training workshops.
• Act as SME for TrakCare and continuously improve support quality.

Skills

Problem solving

Implementation experience

multitasking

Team collaboration

AI-augmented workflows

Prompt engineering

LLM tool usage

Healthcare IT knowledge

Education

BS or MS in Computer Science or equivalent

University degree in medical informatics/MIS/engineering or related field

Tools

AI-assisted tools

Copilots / AI copilots

Job description

InterSystems Italia is seeking an Application Support Specialist to ensure smooth deployment and ongoing support of the TrakCare product. You will provide hands-on application expertise across support, requirements analysis, documentation, and testing, acting as a key product reference for our partners.

Join a team that works with Italy's leading healthcare organizations, offering opportunities for on-site work, collaboration across locations, and ongoing professional development within a