Head Waiter

Melia Hotels International; Milano; In loco; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Join Melia Hotels International as a Restaurant Supervisor in Milan, where you'll ensure exceptional service and team coordination. This role offers opportunities for professional growth, hospitality training, and the chance to make guest experiences unforgettable in a vibrant hotel environment.

Servizi

Flexible compensation and discounts on products and services

Participation in exclusive loyalty programs

Competenze

• Minimum 2 years as a waiter, 1 year in a supervisory role preferred.
• Fluent in local language and English; knowledge of a third language is an asset.

Mansioni

• Supervise and support the team according to supervisor directives.
• Ensure accurate and timely service while maintaining SOPs.
• Foster personalized guest interactions and manage complaints.

Conoscenze

Leadership

Teamwork

Attention to detail

Organizational ability

Guest focus

Formazione

Secondary education or higher; hospitality training preferred

Descrizione del lavoro

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family. Discover some of the benefits we offer:

• Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits
• Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Be proud to belong to Meliá, as we are proud of you.

MISSION:

Responsible for coordinating and delivering high-level, courteous service within the restaurant. Ensures that service standards are consistently met, guiding the team to present food and beverages accurately and professionally. Aims to exceed guest expectations, ensuring satisfaction, loyalty, and recognition of the hotel's service excellence.

RESPONSIBILITIES:

• Supervise and support the team according to supervisor directives and hotel standards.
• Oversee the readiness and proper use of all service equipment and supplies.
• Maintain a polished, professional, and approachable demeanor at all times.
• Ensure accurate and timely service, strictly following SOPs.
• Check orders for accuracy and presentation before delivery.
• Respond to guest feedback effectively and escalate complex issues when necessary.
• Uphold hotel policies regarding punctuality, appearance, and conduct.
• Lead by example during service and actively participate in briefings and training sessions.

CUSTOMER EXPERIENCE & SAFETY:

• Foster personalized interactions, anticipating and responding to guest needs.
• Manage guest complaints promptly, involving supervisors when needed.
• Actively promote the hotel’s offerings, experiences, and signature events.
• Ensure adherence to all health, safety, and hygiene protocols by the service team.

REQUIREMENTS:

• Secondary education or higher; hospitality training preferred.
• Languages: Local language and fluent English; knowledge of a third language is an asset.
• Skills: Leadership, teamwork, attention to detail, organizational ability, guest focus.
• Experience: Minimum 2 years as a waiter; 1 year in a supervisory or head waiter role preferred.

CONTRACT:

Fixed-term initial contract.

At Meliá, we are all VIPs. Great professionals who make everyday life easier and exceptional. From junior to senior roles, each individual has unique qualities that make working at Meliá an opportunity for growth and a passport to create your future. Our warmth, proximity, and passion make working here unforgettable, full of emotional moments, and a feeling of belonging to a big family with VIP People.

We are committed to equal opportunities and promoting a corporate culture of effective equality, diversity, and inclusion. We support sustainable growth through a socially responsible team, with the motto: "Towards a sustainable future, from a responsible present."

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