Head of Workplace Services

Generali Italia; Lombardia; On-site; EUR 54,000 - 66,000; Full time

Benefits offered by this job

Smart working

Flexible hours

Meal vouchers

Supplementary health insurance

Wellbeing programs

Training and development

Learning platform

Job summary

Banca Generali in Milan is seeking a Workplace Manager to lead the end-to-end Digital Workplace strategy for head office users and the Financial Advisor Network. You will drive service delivery, governance, and cost efficiency across devices, collaboration platforms, and support channels.

The role requires 5+ years in workplace management or ITSM, strong knowledge of Microsoft 365, ITIL, and supplier management.

Qualifications

• 5+ years in Workplace Management or related IT Service Management roles.
• Experience in regulated environments with security/compliance/audit awareness.
• Strong knowledge of Microsoft 365 and endpoint management.
• Understanding of ITSM processes and service governance.
• Vendor management, SLA/KPI governance, budgets, asset lifecycle.
• Familiarity with AI-enabled workplace solutions.

Responsibilities

• Lead end-to-end Workplace Services strategy and delivery for HQ and networks.
• Oversee incident, request, problem, change, and demand management.
• Manage external providers and ensure SLA/KPI compliance.
• Own end-user computing and digital workplace ecosystem.
• Define standards, policies, and operating processes.
• Drive AI-enabled workplace technology adoption and automation.

Skills

Workplace Management

End User Computing

Digital Workplace

ITSM / ITIL

Vendor Management

Security & Compliance

Education

ITIL Foundation

Tools

Microsoft 365

Azure

Entra ID

SaaS Collaboration Tools

Job description

Job Description

Banca Generali (www.bancagenerali.com), Italy's leading private bank in financial planning and customer asset protection through a high-quality network of Financial Advisors, is looking for a Workplace Manager for its Milan site.

Workplace management office overseas:

• Digital workplace governance (endpoints, collaboration tools, software assets).
• Workplace and meeting room technology management.
• Event technology support and delivery.
• Helpdesk and end-user support oversight.
• Definition of standards, policies, and operating processes.
• Continuous service improvement and business continuity management.
• Own the end-to-end Workplace Services strategy, governance and delivery for Head Office users and the Financial Advisor Network, ensuring service quality, operational efficiency, cost optimization and compliance with operating model.
• Define and continuously evolve the Digital Workplace service model, covering end-user devices, collaboration platforms, mobile services, support channels and employee experience.
• Lead service operations across incident, request, problem, change and demand management processes, ensuring high service reliability and user satisfaction.
• Manage external providers and strategic partners, overseeing service performance, contractual compliance, SLA/KPI achievement.
• Oversee the End User Computing and Digital Workplace ecosystem, ensuring service reliability, technology evolution and alignment with business needs.
• Own workplace asset and software lifecycle management, ensuring optimization of costs, licensing compliance, CMDB accuracy and audit readiness.
• Act as the primary IT partner for workplace-related business needs, translating strategic priorities into service enhancements and transformation initiatives.
• Drive workplace innovation and adoption of emerging technologies, including AI-enabled capabilities, automation and self-service solutions, to improve productivity and user experience.

Requirements

Experience and expertise:

• 5+ years of experience in Workplace Management, End User Computing, Digital Workplace or related IT Service Management roles.
• Experience managing workplace services in highly regulated environments, with awareness of security, compliance and audit requirements.
• Strong knowledge of Microsoft 365, endpoint management, collaboration platforms and Digital Workplace technologies.
• Solid understanding of ITSM processes, ITIL principles, service governance and operational excellence.
• Experience in vendor management, SLA/KPI governance, budget ownership, asset and software lifecycle management.
• Familiarity with AI-enabled workplace solutions (e.g. Microsoft Copilot, virtual agents and automation tools).

Leadership & Personal Skills:

• Strong ownership mindset, with the ability to manage services, priorities, risks and outcomes.
• Excellent stakeholder management, communication and executive reporting skills.
• Proven ability to lead suppliers and cross-functional teams, driving performance, accountability and continuous improvement.
• Strong problem-solving, decision-making and execution capabilities in complex environments.
• Results-oriented approach with focus on service quality, user experience and cost efficiency.
• Experience supporting distributed user populations, branch networks or Financial Advisor organizations.
• ITIL Foundation or equivalent IT Service Management certification.
• Familiarity with cloud-based workplace technologies, including Microsoft Azure, Entra ID and SaaS-based collaboration services.
• Familiarity with workplace security and compliance topics, including endpoint security, identity and access management, and regulatory requirements.

What we offer:

The position offers employment under the Italian National Collective Labour Agreement for the Credit Sector (CCNL Credito) and the Company Supplementary Agreement of Banca Generali.

The starting gross annual salary is approximately €60,000.

We also offer:

• Smart working and flexible working hours
• Corporate welfare program
• Meal vouchers
• Supplementary health insurance and access to insurance coverage at preferential rates
• Wellbeing initiatives
• Training and development opportunities
• Access to learning platform

Why Join Generali

Joining Generali means becoming part of an international Group with a strong heritage and a forward-looking vision, where people are at the center of our sustainable growth strategy.

We foster a responsible, inclusive, and innovation-driven work environment, where everyone can contribute to creating value for customers, society, and the communities in which we operate.

We believe that diversity, equity and inclusion are essential to building a stronger culture and driving sustainable growth.

At Generali, you will find opportunities to grow through continuous learning, career development paths, and internal mobility across the Group.

We recognize talent and merit, and support flexibility as a key enabler of well-being and a sustainable work-life balance.

Working with us means sharing strong values and taking on meaningful challenges together to build a safer and more sustainable future every day.

As an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process.

Company Profile

Banca Generali is proud to be an inclusive employer that considers applicants regardless of gender, gender identity, sexual orientation, ethnicity, disability, religion, political views, marital status or philosophy of life.

If you have a disability or special need that requires accommodation or assistance, we will support you during the selection process.