Head of Support

Emerald Marketing; Perugia; In loco; EUR 60.000 - 100.000; Tempo pieno

Descrizione del lavoro

Emerald Marketing is seeking a Support Operations Manager with a strong trading background to lead its support team. The successful candidate will play a pivotal role in ensuring customer success by managing critical trading issues and providing leadership in a fast-paced environment. If you thrive under pressure and have significant trading experience, this position is an extraordinary opportunity that could accelerate your career.

Competenze

• Must be an experienced trader.
• Proven track record in trading environments.
• Ability to evaluate trade histories and explain decisions.

Mansioni

• Leading and optimizing a 15-person support team.
• Overseeing challenge verifications and payout eligibility checks.
• Handling trade disputes actively.

Conoscenze

Advanced knowledge of trading (Forex / CFDs / Crypto)

Strong understanding of prop firm structure

Leadership experience

High stress tolerance

Proactive mindset

Strumenti

MetaTrader (MT4 / MT5)

Descrizione del lavoro

Hiring : Head of Support – Must Be an Experienced Trader

Full-Time | Remote | Prop Trading Firm | Immediate Start

We’re looking for a Support Operations Manager who is first and foremost a trader — someone who lives and breathes markets, understands prop firm logic, and can confidently lead a team while making real-time decisions based on trading data.

If you’re the person everyone goes to when a trading issue needs solving — this is your position.

Your Role :

You’ll be responsible for leading and optimizing our 15-person support team, overseeing challenge verifications, payout eligibility checks, trade dispute handling, and more. This is not a passive support job — you will be the trading brain behind our customer success engine.

What You Need to Bring :

Advanced knowledge of trading (Forex / CFDs / Crypto)

Strong understanding of prop firm structure (challenges, funding models, etc.)

Experience using or managing MetaTrader (MT4 / MT5) platforms

Ability to evaluate trade histories, verify account breaches, and explain decisions

Leadership experience (ideally led support or ops teams before)

High stress tolerance and proactive mindset — you step in, not back, when things go wrong