Head of Support

JR Italy; Palermo; Remoto; EUR 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading prop trading firm is seeking a Head of Support who is an experienced trader. This full-time remote position involves leading a support team, ensuring trading issues are resolved quickly, and optimizing customer success processes based on real trading data.

Competenze

• Advanced knowledge of trading (Forex/CFDs/Crypto).
• Leadership experience, ideally leading support or ops teams.
• Experience using or managing MetaTrader (MT4/MT5) platforms.

Mansioni

• Lead and optimize a 15-person support team.
• Oversee challenge verifications and payout eligibility checks.
• Handle trade dispute resolutions.

Conoscenze

Advanced knowledge of trading

Strong understanding of prop firm structure

Experience using or managing MetaTrader

Leadership experience

High stress tolerance

Proactive mindset

Descrizione del lavoro

Social network you want to login/join with:

Hiring: Head of Support – Must Be an Experienced Trader

Full-Time | Remote | Prop Trading Firm | Immediate Start

We’re looking for a Support Operations Manager who is first and foremost a trader — someone who lives and breathes markets, understands prop firm logic, and can confidently lead a team while making real-time decisions based on trading data.

If you’re the person everyone goes to when a trading issue needs solving — this is your position.

Your Role:

You’ll be responsible for leading and optimizing our 15-person support team, overseeing challenge verifications, payout eligibility checks, trade dispute handling, and more. This is not a passive support job — you will be the trading brain behind our customer success engine.

What You Need to Bring:

Advanced knowledge of trading (Forex/CFDs/Crypto)

Strong understanding of prop firm structure (challenges, funding models, etc.)

Experience using or managing MetaTrader (MT4/MT5) platforms

Ability to evaluate trade histories, verify account breaches, and explain decisions

Leadership experience (ideally led support or ops teams before)

High stress tolerance and proactive mindset — you step in, not back, when things go wrong