Head of Support

JR Italy; Milano; Remoto; EUR 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

A leading prop trading firm seeks a Head of Support who is an experienced trader. This full-time remote position involves leading a support team and optimizing customer success while actively engaging in trading operations. The ideal candidate will bring in-depth trading knowledge and strong leadership skills.

Competenze

• Advanced knowledge of trading (Forex/CFDs/Crypto).
• Strong understanding of prop firm structure.
• Experience with MetaTrader (MT4/MT5) platforms.
• Leadership experience in support or ops teams.

Mansioni

• Lead and optimize a 15-person support team.
• Oversee challenge verifications and payout eligibility checks.
• Handle trade disputes and make real-time decisions.

Conoscenze

Advanced knowledge of trading (Forex/CFDs/Crypto)

Understanding of prop firm structure

Experience using or managing MetaTrader platforms

Ability to evaluate trade histories

Leadership experience

High stress tolerance

Proactive mindset

Descrizione del lavoro

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Hiring: Head of Support – Must Be an Experienced Trader

Full-Time | Remote | Prop Trading Firm | Immediate Start

We’re looking for a Support Operations Manager who is first and foremost a trader — someone who lives and breathes markets, understands prop firm logic, and can confidently lead a team while making real-time decisions based on trading data.

If you’re the person everyone goes to when a trading issue needs solving — this is your position.

Your Role:

You’ll be responsible for leading and optimizing our 15-person support team, overseeing challenge verifications, payout eligibility checks, trade dispute handling, and more. This is not a passive support job — you will be the trading brain behind our customer success engine.

What You Need to Bring:

Advanced knowledge of trading (Forex/CFDs/Crypto)

Strong understanding of prop firm structure (challenges, funding models, etc.)

Experience using or managing MetaTrader (MT4/MT5) platforms

Ability to evaluate trade histories, verify account breaches, and explain decisions

Leadership experience (ideally led support or ops teams before)

High stress tolerance and proactive mindset — you step in, not back, when things go wrong