Head of Support

The Green Recruitment Company; Italia; Remoto; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading prop trading firm is seeking a Head of Support to manage a dynamic team responsible for trading-related customer support. The ideal candidate thrives in high-pressure environments and must have extensive trading experience to lead effectively. The role offers full remote flexibility and opportunities to shape the support function significantly.

Servizi

Full remote flexibility

Competitive pay performance-based bonuses

Opportunity to grow with the firm

Competenze

• Experience in Forex/CFDs/Crypto trading required.
• Leadership experience in a support or operations role preferred.
• Ability to explain decisions and evaluate trade histories.

Mansioni

• Lead and optimize a support team of 15 agents.
• Investigate and resolve trading disputes and errors.
• Improve processes and documentation within the support department.

Conoscenze

Advanced knowledge of trading

Understanding of prop firm structure

Leadership experience

Fluent in English

High stress tolerance

Strumenti

MetaTrader (MT4/MT5)

Descrizione del lavoro

Hiring: Head of Support – Must Be an Experienced Trader Full-Time | Remote | Prop Trading Firm | Immediate Start We’re looking for a Support Operations Manager who is first and foremost a trader — someone who lives and breathes markets, understands prop firm logic, and can confidently lead a team while making real-time decisions based on trading data. If you’re the person everyone goes to when a trading issue needs solving — this is your position. Your Role: You’ll be responsible for leading and optimizing our 15-person support team, overseeing challenge verifications, payout eligibility checks, trade dispute handling, and more. This is not a passive support job — you will be the trading brain behind our customer success engine. What You Need to Bring: Advanced knowledge of trading (Forex/CFDs/Crypto) Strong understanding of prop firm structure (challenges, funding models, etc.) Experience using or managing MetaTrader (MT4/MT5) platforms Ability to evaluate trade histories, verify account breaches, and explain decisions Leadership experience (ideally led support or ops teams before) Fluent in English, excellent written communication High stress tolerance and proactive mindset — you step in, not back, when things go wrong Key Responsibilities: Lead and coach a support team of 15 agents and assistants Review trader accounts and confirm challenge results accurately Investigate and resolve disputes, trading errors, or breaches Troubleshoot issues related to MetaTrader and internal platforms Prevent and respond to chargebacks, escalations, and critical support tickets Build and improve support processes and documentation Coordinate with tech team during downtimes, updates, or migrations What We Offer: Full remote flexibility Competitive pay performance-based bonuses Freedom to build your department your way Opportunity to grow with one of the fastest-rising prop firms in the industry A team that actually listens and backs you to lead

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