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Head of Support

Emerald Marketing

Emilia-Romagna

Remoto

EUR 50.000 - 70.000

Tempo pieno

23 giorni fa

Descrizione del lavoro

Emerald Marketing seeks a Head of Support to lead a dynamic, 15-person team in a prop trading environment. The ideal candidate is not only a trading expert but also a proactive leader, capable of handling challenges in a fast-paced setting. Responsibilities include managing challenge verifications and ensuring customer satisfaction through effective team oversight and decision-making.

Competenze

  • Advanced knowledge of trading (Forex / CFDs / Crypto).
  • Strong understanding of prop firm structure.
  • Experience using or managing MetaTrader platforms.
  • Leadership experience ideally in support or operations.

Mansioni

  • Lead and optimize the support team, overseeing various support functions.
  • Handle challenge verifications and trade dispute resolution.
  • Make real-time trading decisions to enhance customer success.

Conoscenze

Advanced knowledge of trading
Understanding of prop firm structure
Experience with MetaTrader platforms
Strong leadership
High stress tolerance

Descrizione del lavoro

Hiring : Head of Support – Must Be an Experienced Trader

Full-Time | Remote | Prop Trading Firm | Immediate Start

We’re looking for a Support Operations Manager who is first and foremost a trader — someone who lives and breathes markets, understands prop firm logic, and can confidently lead a team while making real-time decisions based on trading data.

If you’re the person everyone goes to when a trading issue needs solving — this is your position.

Your Role :

You’ll be responsible for leading and optimizing our 15-person support team, overseeing challenge verifications, payout eligibility checks, trade dispute handling, and more. This is not a passive support job — you will be the trading brain behind our customer success engine.

What You Need to Bring :

Advanced knowledge of trading (Forex / CFDs / Crypto)

Strong understanding of prop firm structure (challenges, funding models, etc.)

Experience using or managing MetaTrader (MT4 / MT5) platforms

Ability to evaluate trade histories, verify account breaches, and explain decisions

Leadership experience (ideally led support or ops teams before)

High stress tolerance and proactive mindset — you step in, not back, when things go wrong

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