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Emerald Marketing seeks a Head of Support to lead a dynamic, 15-person team in a prop trading environment. The ideal candidate is not only a trading expert but also a proactive leader, capable of handling challenges in a fast-paced setting. Responsibilities include managing challenge verifications and ensuring customer satisfaction through effective team oversight and decision-making.
Hiring : Head of Support – Must Be an Experienced Trader
Full-Time | Remote | Prop Trading Firm | Immediate Start
We’re looking for a Support Operations Manager who is first and foremost a trader — someone who lives and breathes markets, understands prop firm logic, and can confidently lead a team while making real-time decisions based on trading data.
If you’re the person everyone goes to when a trading issue needs solving — this is your position.
Your Role :
You’ll be responsible for leading and optimizing our 15-person support team, overseeing challenge verifications, payout eligibility checks, trade dispute handling, and more. This is not a passive support job — you will be the trading brain behind our customer success engine.
What You Need to Bring :
Advanced knowledge of trading (Forex / CFDs / Crypto)
Strong understanding of prop firm structure (challenges, funding models, etc.)
Experience using or managing MetaTrader (MT4 / MT5) platforms
Ability to evaluate trade histories, verify account breaches, and explain decisions
Leadership experience (ideally led support or ops teams before)
High stress tolerance and proactive mindset — you step in, not back, when things go wrong
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