Head of Sales B2C Italy-Iberica

BoF Careers; Milano; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand is seeking a Head of Sales B2C for the Italy-Iberica region in Milan. This role involves leading a large sales team, driving profitability, and ensuring brand consistency across retail. The ideal candidate will have over 8 years of sales experience, strong leadership skills, and fluency in English and Italian. Competitive benefits include Swarovski product discounts and professional development opportunities.

Servizi

Swarovski product discounts

Employee Assistance Program

Volunteering leave

Learning and development programs

Ticket restaurant

Competenze

• 8+ years of experience in sales, with 5+ years in a senior sales leadership role.
• Experience leading large retail teams (200+ employees).
• Fluent in English and Italian.

Mansioni

• Lead the Sales & Training Team to achieve sustainable sales and profitability.
• Foster relationships with internal teams and retail partners.
• Own the sales budget and channel P&L.
• Drive performance improvement through analysis and corrective actions.
• Ensure brand execution across retail touchpoints.

Conoscenze

Leadership

Sales strategy development

Key Account Management

Negotiation

Customer focus

Team management

Cross-functional collaboration

Formazione

Bachelor’s degree in Sales or related field

Descrizione del lavoro

Join to apply for the Head of Sales B2C Italy-Iberica role at BoF Careers

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Head of Sales B2C Italy-Iberica based in Milan, offering a rewarding role within a diverse team pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About The Job

In this role, you will report directly to the General Manager Italy-Iberica. Your main duties include:

• Lead and inspire the Sales & Training Team to achieve sustainable sales and profitability across all channels, ensuring alignment with financial and operational targets.
• Foster strong relationships with internal teams and retail partners (MOB / MUB) through regular engagement, effective communication, and collaborative leadership.
• Own the sales budget and channel P&L, setting and monitoring targets for sales, staffing, and costs while optimizing resource allocation and operational efficiency.
• Drive performance improvement by analyzing results, implementing corrective actions, and aligning with the Managing Director on strategic initiatives for growth.
• Ensure consistent brand execution across all retail touchpoints by implementing global marketing and visual merchandising standards and sharing best practices.
• Support distribution expansion in line with the Distribution Masterplan, including new store acquisition, partner negotiations, and compliance with global frameworks.
• Champion consumer experience and market insight, contributing to strategic decisions, identifying growth opportunities, and supporting cross-functional collaboration.
• Develop high-performing teams by fostering a feedback-driven culture, identifying talent, and ensuring effective training programs that align with business goals.
• Collaborate cross-functionally with local and global teams (e.g., Marketing, Merchandising, Demand Planning) to align on stock levels, retail events, and market needs, ensuring seamless execution and business impact.

About You

We are looking for a motivated leader with the following background:

• Bachelor’s degree in Sales or related field, with 8+ years of experience, including 5+ years in a senior sales leadership role.
• Proven ability to lead large retail teams (200+ employees) with strong motivational and people management skills.
• Solid experience in Key Account Management, negotiation, and relationship building.
• Strong 360° business acumen across Sales, Finance, Marketing, Merchandising, Planning, and HR.
• Customer-focused mindset with a deep understanding of retail operations and business development.
• Fluent in English and Italian languages.

What We Offer

You can expect a range of benefits, including:

• Swarovski product discounts
• Employee Assistance Program
• Volunteering leave
• Learning and development programs
• Ticket restaurant

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures, and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sale in around 140 countries, employing over 18,000 people. Swarovski is committed to sustainability, diversity, inclusion, and philanthropy through the Swarovski Foundation.

Swarovski is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where everyone feels involved, respected, valued, and heard. Employment decisions are based on merit, competence, performance, and business needs, without discrimination based on race, color, religion, marital status, age, national origin, disability, gender, sexual orientation, gender identity, veteran status, or other protected statuses.