Head of Proposal Management – Customer Service

Siemens; Milano; Ibrido; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading technology company based in Milan is seeking a Head of Proposal Management for Customer Service. You will lead a team to manage bids, ensure compliance with project specifications, and support order acquisition. The ideal candidate will have a strong background in medium voltage systems and customer service. This role offers a flexible and inclusive work environment with opportunities for continuous learning.

Servizi

Flexible working environment

Health insurance

Free on-site lunch options

Continuous learning opportunities

Competenze

• Proven experience in leading small but high-potential teams.
• Experience in customer service offering of MV Portfolio or Protection and automation Systems.
• Knowledge of the medium/high voltage distribution and power generation market.
• Direct experience in Customer Service for revamping and retrofit solutions.
• Willingness to co-create and share knowledge.

Mansioni

• Lead the team managing daily flow of requests and complex bids.
• Ensure timely preparation of product and system offers.
• Work closely with Sales Department to support order acquisition.
• Manage workload distribution and improve team performance.
• Act as a key interface with internal and external stakeholders.

Conoscenze

Leadership

Coaching

Customer service

Technical sales support

Fluent Italian

Fluent English

Formazione

Bachelor’s / Master’s Degree in Electrical / Energy Engineering

Descrizione del lavoro

Head of Proposal Management – Customer Service

Join to apply for the Head of Proposal Management – Customer Service role at Siemens

Create a better tomorrow with us. We are looking for a Head of Proposal Management – Customer Service with solid experience in medium voltage, protection, and automation systems. The position is based in Milan, within the Electrification and Automation Area, and will be offered as a permanent contract. Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity. You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.

Your Challenge

As Head of Proposal Management – Customer Service, you will lead the team in managing the daily flow of requests as well as complex bids and projects, focusing on both the technical and economic phases. You will ensure that product and system offers are prepared on time and in line with both customer and company requirements, while also guaranteeing the technical integrity of the proposals, including full compliance with the technical scope and project specifications. Moreover, you will work closely with the Sales Department and Management to support order acquisition, and with the Project Execution team to ensure a smooth and effective handover.

Main Activities

• Inspire, develop, and empower team members, promoting a culture of accountability, collaboration, and professional growth.
• Define priorities, set clear objectives, and provide regular feedback to enhance performance and motivation.
• Drive the preparation of technical and commercial offers for revamping, retrofit, and modernization projects across medium voltage systems, protection systems, and SCADA.
• Coordinate internal resources and ensure alignment with technical scope, deadlines, and customer expectations.
• Manage workload distribution and ensure continuous improvement in team performance and efficiency.
• Standardization of proven concept and solutions to replicate them as function packages.
• Act as a key interface with internal and external stakeholders, including close and ongoing collaboration with headquarter counterparts.
• Support the Sales team in negotiations and contribute to the commercial strategy to maximize win rates.

Qualifications

• Proven experience in leading small but high-potential teams, with strong coaching skills and the ability to develop people, structure processes, and guide the team through a phase of growth and increasing complexity.
• Experience in customer service offering of MV Portfolio or Protection and automation Systems and Solutions.
• Knowledge of the medium/high voltage distribution and power generation market, understanding of electrical systems, distribution networks, electrical schemes, and tender specifications.
• Direct experience in Customer Service, with a strong track record in technical sales support for revamping and retrofit solutions.
• Bachelor’s / Master’s Degree in Electrical / Energy Engineering.
• Passion for continuous learning and growth.
• Respect for diversity and a collaborative mindset, with willingness to co-create and share knowledge.
• Fluency in Italian and English.
• Eligibility to work in Italy.

What We Offer

• Flexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement.
• Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options.
• Never stop growing: plenty opportunities for continuous and individual learning journeys.
• An inclusive team culture where you can be yourself.

Equal Opportunity

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

Join Us

Join us and be yourself. Inclusion is our ambition! #MakeYourImpact