Head of Operations (m/f/d)

Prestatech; Milano; In loco; Riservato; Tempo pieno

Descrizione del lavoro

A growing fintech company in Milan is seeking a Head of Operations to translate strategy into actionable plans. You will oversee daily operations, manage client relationships, and lead teams. Ideal candidates have 3-5 years of experience in operational leadership, are analytical, detail-oriented, and proficient in English and Italian. The role offers a competitive salary, hybrid working conditions, and a vibrant company culture.

Servizi

Competitive salary

€1,000 annual training budget

Hybrid working model

Diverse, international team culture

Competenze

• 3-5 years of experience in operational leadership roles within FinTech or Banking.
• Hands-on approach to problem-solving and process improvement.
• Professional proficiency in English and Italian.

Mansioni

• Oversee day-to-day operations across client portfolio.
• Manage POCs, new client launches, and integrations.
• Lead the Customer Success and Operations teams.

Conoscenze

Operational leadership

Analytical skills

Problem-solving

Team collaboration

Detail-oriented

Strumenti

Google Sheets

Excel

Descrizione del lavoro

TL;DR

• Prestatech is revolutionizing credit decisioning through bank account data scoring and document automation powered by proprietary technology. With offices in Milan and Berlin, our diverse team of 20+ nationalities serves banks, FinTechs, and credit brokers across Europe.
• We're seeking a Head of Operations to translate company strategy into actionable operational plans, smooth execution, performance, and operational analysis to ensure efficiency and impact.
• You: bring a solid track record in operational leadership roles within FinTech (or tech/scale-ups), possess strong data-driven, analytical, and decision-making skills, with professional proficiency in English and Italian.

Prestatech is transforming financial decisioning through our innovative technology. Founded in 2021 by successful entrepreneurs who previously built and exited Prestacap to PE investors. We've raised €8M to expand our intelligent document processing and transaction analysis solutions across Italy, Germany, UK, and USA.

We’re now looking for a hands-on, outcome-driven Head of Operations (m/f/d) with fintech experience who is eager to scale processes, teams, and impact. You’ll work closely with the CEO and leadership team to turn strategy into execution, drive operational excellence across functions, and help shape the next growth chapter of Prestatech.

Tasks

Core Responsibilities

You will:

• Oversee and manage day-to-day operations across client portfolio (reporting, support, change requests and account management)
• Oversee and manage POCs, new client launches and integrations
• Oversee and manage certifications, penetration tests and contract renewals processes
• Define, monitor, and continuously improve KPIs, processes, and scalability
• Lead the Customer Success and Operations teams
• Partner with the Founders to define the operational roadmap
• Foster a culture of collaboration, efficiency, and innovation across the company

Requirements

• 3-5 years of professional experience, track record in Operational leadership roles within FinTech or Banking ideally in startups, scaleups, or consulting
• A hands-on problem solver who enjoys finding efficient ways to improve processes — or better yet, automating them using no-code and low-code tools
• Strong analytical and logical thinking: you can frame challenges clearly when engaging with stakeholders and reimagine existing processes to drive efficiency or solve problems
• A quantitative mindset with solid proficiency in spreadsheets such as Google Sheets or Excel
• A true team player: while you value deep focus time, you also thrive on collaboration and supporting colleagues to achieve shared goals
• Organized, detail-oriented, and curious, always eager to learn and improve
• A hunter mindset: resourceful, persistent, and always able to find a way forward
• Professional proficiency in English and Italian

Don’t tick every single box? We still encourage you to apply. At Prestatech, we value diverse experiences and perspectives—the right mindset and motivation matter most.

Success in this Role Means

After 3 months: established credibility and trust within the Team and different stakeholders, learn current processes, diagnose challenges and improvements, and translate company strategy into a clear operational roadmap draft.

After 6 months: Drive measurable improvements, scale processes, demonstrate leadership impact and position as a trusted operational leader and close partner to the Founders.

Recruitment Process

1. 30-min video call with HR Manager
2. Technical assessment: Cognitive test + Case study
3. CEOs Interview
4. Team fit conversations with Product, Engineering, and Customer Success

Benefits

Why Prestatech?

• Compensation – Competitive package based on experience (open ended contract)
• Impact – Shape the future of a fast-growing fintech, with direct influence on product and operations
• Growth – €1,000 annual training budget
• Hybrid working model (4 days in-office, 1 remote on Friday) in vibrant Isola, Milan
• Culture – Diverse, international team with regular offsites/events

Prestatech actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With over 30 employees from more than 20 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives