Head of Operations

TN Italy; Milano; Ibrido; EUR 65.000 - 80.000; Tempo pieno

Descrizione del lavoro

An innovative fintech company is seeking a Head of Operations to drive operational efficiency and scalability. In this pivotal role, you'll collaborate with various teams to optimize processes, enhance user experience, and support growth strategies. With a dynamic environment and a focus on professional development, this position offers a unique opportunity to make a significant impact in a fast-paced startup. If you have a strong analytical mindset and a hands-on approach, this role is perfect for you.

Servizi

Company Laptop

Meal Vouchers

Welfare Benefits

Flexible Remote Working

Competenze

• 5-7 years of experience in Operations or Strategy roles.
• Strong analytical mindset with data-driven decision-making skills.
• Experience managing cross-functional operational teams.

Mansioni

• Define and optimize operational metrics for efficiency.
• Collaborate with teams to enhance operational processes.
• Manage operational reporting and highlight trends.

Conoscenze

Analytical Skills

Problem-Solving

Leadership

Communication

Process Improvement

Data-Driven Decision Making

Strumenti

CRM Tools

Workflow Management Tools

Process Automation Tools

Descrizione del lavoro

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We are an ambitious and dynamic team with experience from some of the world’s most innovative startups, including Rocket Internet, Delivery Hero, SumUp, Amazon, Everli, Scalapay, Doctolib, and N26. With a record-breaking €34.5M funding round backed by top-tier angels and VCs across Europe and a €13.5 million Series A round closed in record time, we are building a strong and innovative future for our company and those who join us.

Requirements

• Fluent English.

About the Role

We are looking for a Head of Operations, who will be the driving force behind our operational efficiency, ensuring that metrics, processes, and workflows are aligned across teams. This is a key role in scaling the business, working closely with the Customer Support & Collection, Risk & Fraud, Compliance, Sales, and Account Management teams (among others) to ensure the flawless execution of our operational strategies.

Your responsibilities will include:

1. Defining, monitoring, and optimizing operational metrics to ensure efficiency and service quality.
2. Coordinating operational teams to ensure smooth processes, reducing inefficiencies, and improving the user experience.
3. Collaborating with Product & Tech to automate processes and enhance operational infrastructure.
4. Supporting scalability strategies by structuring and improving operations.
5. Managing operational reporting for senior management, highlighting trends and areas for improvement.
6. Establishing a high-performance framework, fostering a data-driven culture and continuous optimization.
7. Managing and supporting the growth of a team of Analysts.

Candidate Profile

You’re a great fit if you have:

1. 5-7 years of experience in Operations, process improvement, or Strategy roles within tech, fintech, or BNPL companies.
2. Strong analytical and data-driven mindset: ability to read metrics, make strategic decisions based on data, and optimize KPIs.
3. A startup/scale-up background is a plus: we need someone who knows how to build and scale processes.
4. Knowledge of process automation, workflow management, and CRM tools.
5. Excellent problem-solving, communication, and leadership skills.
6. A hands-on mentality: you’re comfortable handling both strategy and execution.
7. Experience managing cross-functional operational teams.
8. Fluent English (willing to learn Italian).
9. Willing to relocate to Italy - Milan.

Recruitment Process

1. 30 min HR online interview
2. 45 min Co-founder & COO interview
3. Business Case/Peer Interview
4. 30 min Co-founder & CEO interview

Offer

• €65-80K gross salary based on experience (RAL)
• €1,760 in meal vouchers and/or welfare benefits and Wellhub
• Permanent contract
• Company laptop & phone
• Flexible remote working, depending on needs, always possible

Why Join Qomodo?

Joining Qomodo means becoming part of a fast-growing, innovative fintech where your contribution will truly make a difference. Here’s what we offer:

• Growth & professional development: You’ll play a key role in scaling an ambitious fintech startup, gaining unique skills and accelerating your career.
• Hands-on experience & fast learning: You’ll work on both strategic and operational projects, witnessing how a startup is built from the ground up. In just 6 months, you’ll gain experience that would take years elsewhere.
• Collaboration & networking: You’ll work alongside experts in Risk, Sales, Finance, Product, and Tech, expanding your knowledge and building valuable connections.
• Dynamic and stimulating work environment: We’re a young, energetic, and close-knit team, ready to support your personal and professional growth.